Hub Delivery Ops & Performance Specialist

Amazon; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Amazon’s Hub Delivery team in Mexico City is looking for a Hub Delivery Specialist to manage a network of over 1,000 micro-entrepreneurs and oversee thousands of daily deliveries. You will coordinate with field teams, monitor performance, and drive improvements to ensure cost-effective, timely service.

This role requires a Bachelor's degree or 2+ years of Amazon experience, plus 1+ year in people management, and fluent English.

Formación

• Bachelor’s degree or equivalent, or 2+ years of Amazon experience.
• 1+ years of employee and performance management experience.
• Speak, write, and read fluently in English.

Responsabilidades

• Support Hub Delivery operations, ensuring quality, compliance, capacity, and execution standards of the program.
• Monitor key operational metrics and identify performance gaps, risks, and improvement opportunities across delivery stations and Hub Delivery Partners.
• Ensure operational control of the program through regular follow-up on package volume, backlog, adherence, capacity, and partner execution.
• Support the growth and expansion of the Hub Delivery program by ensuring operational readiness, sufficient capacity, and proper implementation of new initiatives.
• Manage the performance of more than 1,000 Hub Delivery Partners and support the execution of thousands of daily package deliveries.
• Lead and supervise a team, managing staffing, workload distribution, productivity, attendance, and individual performance.
• Develop team members through regular one-on-one meetings, coaching, feedback, career discussions, and development plans.
• Coordinate with field teams, delivery stations, and central stakeholders to resolve operational issues and maintain consistent execution across the network.
• The Hub Delivery Specialist drives the relation and communication with legal and tax team to ensure requirements and controlling all the micro-entrepreneurs, that are interested in joining Amazon program are met.
• The Hub Delivery Specialist leads the analysis on quality and inventory metrics that affect directly to the customer’s satisfaction, providing visibility of the partner’s performance.

Conocimientos

English fluency

Team supervision

Performance management

Educación

Bachelor’s degree or equivalent / 2+ years Amazon experience

Descripción del empleo

Amazon’s Hub Delivery team in Mexico City is looking for a Hub Delivery Specialist to manage a network of over 1,000 micro-entrepreneurs and oversee thousands of daily deliveries. You will coordinate with field teams, monitor performance, and drive improvements to ensure cost-effective, timely service.

This role requires a Bachelor's degree or 2+ years of Amazon experience, plus 1+ year in people management, and fluent English.