HR Shared Services & Onboarding Specialist

Thales Group; Jiutepec; On-site; MXN 180,000 - 280,000; Full time

Job summary

Thales Group is seeking an HR Shared Services Administrator in Mexico to provide first-line support to employees, HR, managers and vendors. You will manage case inquiries, onboarding tasks, HRIS data, payroll activities and training administration on a variety of HR processes.

You will work with a team to ensure accurate documentation, timely responses, adherence to SLAs and compliance with company policies.

Qualifications

• 2+ years in HR or administrative support or a related degree
• Proficient in English (written and spoken)
• Ability to work well and collaborate in a team environment
• Strong organizational skills
• Ability to handle confidential information with tact and discretion
• Adaptable to changing business practices
• Proficient with Microsoft Outlook, Excel and Word
• Strong attention to detail and critical thinking skills

Responsibilities

• Respond to employee queries via phone and email
• Document inquiries in the case management tool per policies
• Track and follow up on employee matters to ensure timely resolution
• Ensure SLAs are followed and met
• Coordinate onboarding activities from offer to end of onboarding
• Handle immigration and relocation tasks with consultants and vendors
• Communicate next steps and outstanding actions to new hires
• Support Talent Acquisition with requisition corrections
• Track probation completion and HR processes
• Maintain HRIS data integrity and generate standard reports
• Participate in testing for new HRIS rollouts
• Process payroll related items and assist with tax documents
• Assist in LMS updates, training scheduling and materials
• Maintain HR records (paper/electronic) and issue employment letters
• Assist with audits and post-termination activities
• Develop HR process documents and knowledge materials

Skills

Teamwork

Time management

Discretion

Attention to detail

Critical thinking

Customer service

English proficiency

Education

University Degree or Diploma in HR or related field

Tools

Outlook

Excel

Word

HRIS systems

Job description

Thales Group is seeking an HR Shared Services Administrator in Mexico to provide first-line support to employees, HR, managers and vendors. You will manage case inquiries, onboarding tasks, HRIS data, payroll activities and training administration on a variety of HR processes.

You will work with a team to ensure accurate documentation, timely responses, adherence to SLAs and compliance with company policies.