HR Shared Services Generalist - Frontline Employee Support

Nypro DR; Región Centro; On-site; MXN 240,000 - 360,000; Full time

Job summary

Jabil is seeking an HR Shared Services Generalist to resolve employee inquiries via multiple channels with accuracy and professionalism. You will consult on HR issues, process transactions, and maintain records across HR systems.

The role requires knowledge of HR policies, strong customer service, and bilingual communication skills in English and Spanish. Collaboration with multiple departments and confidentiality are essential.

Qualifications

• Bachelor's degree in HR or related field. or high school diploma with equivalent.
• 0–1 years of HR experience.
• Knowledge of HR practices including employment law, compensation, hiring, performance management, coaching and employee relations across the Americas Region.
• Excellent customer service and ability to communicate clearly in English and Spanish.

Responsibilities

• Resolve HR inquiries with first-contact resolution in a timely, empathetic manner.
• Maintain knowledge of HR policies, programs, and procedures.
• Handle transactions across Workday, ADP HRIS, Kronos, and Benefit Systems.
• Maintain confidentiality and accurate recordkeeping for HR Shared Services.

Skills

Customer service

Bilingual English/Spanish

Call center experience

Education

Bachelor's degree in HR or related field

High school diploma with equivalent

Tools

Workday

ServiceNow

ADP HRIS

Kronos

Job description

Jabil is seeking an HR Shared Services Generalist to resolve employee inquiries via multiple channels with accuracy and professionalism. You will consult on HR issues, process transactions, and maintain records across HR systems.

The role requires knowledge of HR policies, strong customer service, and bilingual communication skills in English and Spanish. Collaboration with multiple departments and confidentiality are essential.