HR Services Team Leader

Mann + Hummel, Inc.; Santiago de Querétaro; Hybrid; MXN 360,000 - 520,000; Full time

Job summary

Mann + Hummel, Inc. is seeking an experienced HR Services Leader in Querétaro, Mexico. You will lead a team responsible for HR operations, employee lifecycle processing, and service delivery across the organization, ensuring compliance and high customer satisfaction.

Strong analytics, process improvement, and stakeholder collaboration are essential. The role emphasizes cross-functional partnerships with Payroll, Talent Acquisition, HRIS, and business leaders to deliver a seamless employee

Qualifications

• Bachelor’s degree in human resources, business, or related field.
• 3+ years in HR Shared Services, HR Operations, or HR Service Delivery.
• 2+ years of people leadership or team lead experience in HR ops or customer service.
• Experience using metrics and data analysis to drive improvements.
• Advanced English and strong communications skills.

Responsibilities

• Lead and develop a team of HR Services professionals.
• Ensure quality, compliance, and customer satisfaction with service levels.
• Coach and review performance; manage SLAs and KPIs.
• Oversee end-to-end employee lifecycle processes.
• Ensure accurate, timely HR transactions in systems and case tools.
• Serve as escalation point for complex inquiries.
• Monitor workload and service delivery performance.
• Ensure labor law and policy compliance and data privacy.
• Partner with HR, Payroll, TA, HRIS, and leaders for seamless experience.
• Drive process standards, automation, and continuous improvement.
• Lead HR transformation projects and system implementations.
• Support succession planning and employee engagement initiatives.

Skills

Leadership

HR Shared Services

Data analysis

English

Stakeholder management

Problem solving

Education

Bachelor’s degree in human resources

Tools

SAP SuccessFactors

ServiceNow

ADP

Job description

Queretaro | MX | Human Resources | Experienced | Unlimited

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.

Job Description

Job Description

Main Tasks

Key Responsibilities

• Lead, coach, and develop a team of HR Services professionals, fostering a high‑performing, customer‑focused, and collaborative culture.
• Accountable for team quality, compliance, and customer satisfaction outcomes, ensuring adherence to established service standards and controls.
• Manage team performance through regular coaching, performance reviews, development planning, and achievement of service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee the end‑to‑end execution of employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Ensure accurate, timely, and compliant processing of HR transactions within HR systems and case management platforms.
• Serve as the primary escalation point for complex employee, manager, and stakeholder inquiries, ensuring effective and timely resolution.
• Monitor operational performance, workload distribution, and service delivery metrics to ensure consistent service excellence.
• Ensure compliance with labor laws, company policies, internal controls, audit requirements, and data privacy standards.
• Build strong partnerships with HR Manager, Payroll, Talent Acquisition, HRIS, Front Office, Employee Relations, Business Leaders and H2R leaders to deliver a seamless employee experience.
• Drive continuous improvement through process standardization, automation, data analysis, and operational excellence initiatives.
• Lead and support HR transformation projects, system implementations, and organizational change initiatives that enhance service delivery and employee experience.
• Support succession planning, talent development, and employee engagement initiatives to build a sustainable and high‑performing team

Qualifications

Required

• Bachelor’s degree in human resources, Business Administration, or related field.
• 3+ years of HR Shared Services, HR Operations, or HR Service Delivery experience.
• 2+ years of people leadership or team lead experience in HR Operations, HR Shared Services, or a customer service environment.
• Experience using operational metrics, reporting, and data analysis to drive performance improvements and inform decision‑making.
• Advanced English.
• Excellent communication, problem‑solving, and stakeholder management skills.

Preferred

• Experience supporting US and Mexico HR processes and labor law requirements.
• Experience working in a Shared Services environment.
• Experience with SAP SuccessFactors, ServiceNow, Workforce Time, ADP, TRESS, or other HRIS and case management platforms.
• Lean, Six Sigma, or Continuous Improvement experience.
• Experience leading process improvement or transformation initiatives.