HR Services Team Lead – Elevate Operations & Coaching

Mann + Hummel, Inc.; Santiago de Querétaro; Hybrid; MXN 360,000 - 520,000; Full time

Job summary

Mann + Hummel, Inc. is seeking an experienced HR Services Leader in Querétaro, Mexico. You will lead a team responsible for HR operations, employee lifecycle processing, and service delivery across the organization, ensuring compliance and high customer satisfaction.

Strong analytics, process improvement, and stakeholder collaboration are essential. The role emphasizes cross-functional partnerships with Payroll, Talent Acquisition, HRIS, and business leaders to deliver a seamless employee

Qualifications

• Bachelor’s degree in human resources, business, or related field.
• 3+ years in HR Shared Services, HR Operations, or HR Service Delivery.
• 2+ years of people leadership or team lead experience in HR ops or customer service.
• Experience using metrics and data analysis to drive improvements.
• Advanced English and strong communications skills.

Responsibilities

• Lead and develop a team of HR Services professionals.
• Ensure quality, compliance, and customer satisfaction with service levels.
• Coach and review performance; manage SLAs and KPIs.
• Oversee end-to-end employee lifecycle processes.
• Ensure accurate, timely HR transactions in systems and case tools.
• Serve as escalation point for complex inquiries.
• Monitor workload and service delivery performance.
• Ensure labor law and policy compliance and data privacy.
• Partner with HR, Payroll, TA, HRIS, and leaders for seamless experience.
• Drive process standards, automation, and continuous improvement.
• Lead HR transformation projects and system implementations.
• Support succession planning and employee engagement initiatives.

Skills

Leadership

HR Shared Services

Data analysis

English

Stakeholder management

Problem solving

Education

Bachelor’s degree in human resources

Tools

SAP SuccessFactors

ServiceNow

ADP

Job description

Mann + Hummel, Inc. is seeking an experienced HR Services Leader in Querétaro, Mexico. You will lead a team responsible for HR operations, employee lifecycle processing, and service delivery across the organization, ensuring compliance and high customer satisfaction.

Strong analytics, process improvement, and stakeholder collaboration are essential. The role emphasizes cross-functional partnerships with Payroll, Talent Acquisition, HRIS, and business leaders to deliver a seamless employee