HR Services Specialist

DRiV Incorporated; México; On-site; MXN 260,000 - 420,000; Full time

Job summary

DRiV Incorporated in Mexico is seeking a Tier 2 Administrator to serve as the main contact for complex HRIS transactions, data integrity and system issues within SAP SuccessFactors and related systems. The role focuses on guiding the regional team, coordinating daily workload, and driving process improvements to support HR operations.

You will collaborate with local HR partners, ensure timely processing, and maintain accurate employee data.

Qualifications

• University degree or equivalent professional experience.
• 1-2 years of professional experience in HRIS systems.
• Strong English proficiency (spoken and written).
• Advanced Excel skills including formulas and pivot tables.

Responsibilities

• Plans resources and supervises and coordinates the performance of the team in the assigned region, workload, and productivity.
• Provides guidance to team members to manage the outcomes of HR operations and the daily operational workflow.
• Performs quality checks on key/critical transactions processed by the team, as defined in the SLA.
• Provides support in resolving complex issues related to the use of HR technology systems; acts as an escalation point for situations beyond the team’s capabilities and/or for ticket redistribution to COE teams.
• Provides support and documentation for compensation and benefits administration processes, leave management, payroll, promotions/demotions/transfers, and ad hoc salary changes.
• Ensures timely and accurate processing of transactions (individually or via mass uploads), including but not limited to employee lifecycle transactions.
• Collaborates with local HR team members to support complex transaction processing activities in accordance with company standards and processes.
• Manages, monitors, and closes cases in alignment with SLAs, and escalates complex cases when needed.
• Audits and identifies areas for improving data integrity.
• Participates in all meetings where their function is required.
• Assists in creating or updating internal training tools and process manuals for team members to maximize the efficient use of SAP SuccessFactors.
• Uses functional and technical knowledge to provide end users with general guidance and informal training.

Skills

SuccessFactors EC

HRIS

Excel

Education

University degree

Tools

ServiceNow

SAP

Job description

Select how often (in days) to receive an alert:

At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.

With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we’re all about getting stuff done, so we can win.

How do we make it happen?Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.

Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here.

DRiV is the aftermarket business group of Tenneco - DRiV website

This role serves as a Tier 2 Administrator and main point of contact for complex transactions, critical errors, and undocumented situations within the HR system.

Plays a leadership role by providing direction within the assigned region. Responsibilities are varied, but the role primarily involves coordinating the daily workload of the operational team, driving process improvements, and supporting team development.

Responsible for data processing within the Human Resources department, including the entry, maintenance, auditing, and processing of sensitive HRIS data across various systems (SAP SuccessFactors and others).

Ensures investigation, resolution, and documentation of new cases to maintain data integrity, operational excellence, accuracy, and timely processing.

Contributes to the implementation of the HR Services strategy to support the HR department and its related internal processes.

Collaborates directly with local HR partners to investigate complex or ambiguous cases and ensures that employee data is accurate and up to date.

Key Responsibilities

• Plans resources and supervises and coordinates the performance of the team in the assigned region, workload, and productivity
• Provides guidance to team members to manage the outcomes of HR operations and the daily operational workflow
• Performs quality checks on key/critical transactions processed by the team, as defined in the SLA
• Provides support in resolving complex issues related to the use of HR technology systems; acts as an escalation point for situations beyond the team’s capabilities and/or for ticket redistribution to COE teams
• Provides support and documentation for compensation and benefits administration processes, leave management, payroll, promotions/demotions/transfers, and ad hoc salary changes
• Ensures timely and accurate processing of transactions (individually or via mass uploads), including but not limited to employee lifecycle transactions
• Collaborates with local HR team members to support complex transaction processing activities in accordance with company standards and processes. Assists team members with issues, concerns, or questions related to employee data, job positions and roles, compensation, and payments administration
• Manages, monitors, and closes cases in alignment with Service Level Agreements (SLAs), and escalates complex cases when needed
• Audits and identifies areas for improving data integrity
• Participates in all meetings where their function is required (daily meetings, as applicable, weekly/monthly meetings, etc.)
• Assists in creating or updating internal training tools and process manuals for team members to maximize the efficient use of SAP SuccessFactors
• Uses functional and technical knowledge to provide end users with general guidance and informal training, as needed
• Maintains a high level of familiarity with all HR technology systems, using them as required, evaluating their effectiveness, and making improvement recommendations
• Participates in and/or leads process transitions and/or defines, documents, and implements new processes that become part of the HRS service portfolio
• Ensures compliance with DRiV data administration rules, security standards, GDPR, and HR policies and procedures
• Actively represents the team when interacting with the client, other departments, and senior management
• Remains informed of all client communications and changes within the organization and keeps the team up to date

What will make you successful

• University degree or equivalent professional experience
• Knowledge in SuccessFactors Employee Central (EC) module is preferred ( Compensation and benfits administration proceses, levae managment, payroll, promotions, demotions/Transfers, and ad hoc, salary changes)
• 1-2 years of professional experience in HRIS systems
• Service Now , experience with ServiceNow or a similar ticketing system
• Experience with SuccessFactors Employee Central and/or other SF modules, as well as SAP
• Strong interpersonal communication skills and advanced English proficiency, both spoken and written
• Advanced/intermediate knowledge (minimum B2 level) of another foreign language beside English
• Data entry skills and proficiency in Microsoft Office Suite
• Ability to navigate computerized data entry systems or other relevant applications
• Ability to handle highly confidential information with discretion and professionalism
• Advanced Excel, Intermiediate to advance knowledge, including formulas, VLookup /Xlookup, an pivot tables
• Strong attention to detail
• Excellent customer service and communication skills, including the ability to interact and communicate effectively across DRiV (both verbal and written)
• Ability to learn HRIS and case management systems; openness to skill enhancement to meet changing work conditions
• Ability to prioritize and manage multiple tasks simultaneously

What we offer

We want to make you feel welcomed, challenged and inspired and so we’ve made sure to carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and also your integration in a pleasant day-to-day working environment.

What You Can Expect Next

Our team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.