HR Coordinator - HR Services

Danfoss; Apodaca; On-site; MXN 320,000 - 420,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking an HR Services Coordinator to provide end-to-end support across onboarding, payroll, and offboarding. You’ll act as the central point for transactional HR inquiries, ensuring timely resolutions and accessible information for employees and leaders.

You will collaborate with Site and Regional HR teams, manage HR ServiceHub tickets, and contribute to knowledge management to drive efficient, inclusive HR processes for our workforce.

Qualifications

• Experience in human resources and customer support.
• Proven communication skills in English; Spanish/Portuguese a plus.
• Ability to work in a fast-paced environment with discretion.

Responsibilities

• Lead resolution of HR Service tickets and input payroll data.
• Provide exceptional customer experience to employees and managers.
• Collaborate with regional HR to meet SLA timelines.
• Create and update HR knowledge articles for supported region.
• Continuously learn and share knowledge within the team.

Skills

HR knowledge

Customer service

Cross-cultural comms

Education

HR/Business degree

Tools

HR ServiceHub

Job description

The Impact You’ll Make

As our HR Services Coordinator, you’ll play a key role in providing an excellent, end-to-end customer experience for our Danfoss workforce, supporting critical HR areas ranging from onboarding and career development to payroll administration and offboarding.

At Danfoss, we are deeply committed to your continuous learning, career growth, overall well-being, and fostering a culture of inclusion.

Your impact? You will act as the pivotal point of transactional HR support, ensuring employees and leaders have easy access to searchable, relevant information and timely resolutions to their inquiries. Because of your work, our internal teams will experience seamless HR processes, allowing them to focus on what they do best.

You’ll collaborate with Site and Regional HR teams and take ownership of HR ServiceHub tickets, payroll data inputs, and Knowledge Management processes, helping us move toward a more efficient and inclusive future.

What You’ll Be Doing

• Lead the resolution of incoming HR Service tickets, ensuring accurate and timely data input into payroll systems for earnings, deductions, and job change workflows.

• Support Danfoss employees and managers by providing an exceptional customer experience, troubleshooting issues and thinking outside the box to deliver accurate HR solutions.

• Collaborate with cross-functional HR Service Team Members and Regional HR to ensure all Service Level Agreement (SLA) timeframes are consistently met.

• Use your skills in knowledge management and solution design to identify, develop, and implement new HR knowledge articles relevant to your supported region.

• Continuously learn and share knowledge by reviewing user feedback and updating site content to enhance how we operate and serve our internal customers.

What We're Looking For

• Relevant Experience in Human Resources, ideally supported by an Associate’s or Bachelor’s degree in HR, Business Administration, or a related field.

• Proficiency in HR service tools (such as HR ServiceHub) and an eagerness to learn and actively participate in your own career development.

• Ability to work well in a fast-paced, ever-changing environment while maintaining a high level of professionalism, discretion, and an employee-focused attitude.

• Strong communication skills in English (mandatory), with desired proficiency in Spanish and/or Portuguese to effectively support our diverse, cross-cultural workforce.

• A mindset of proactive problem-solving, delivery excellence, and resourcefulness, bringing positive energy and a genuine passion for working with people.

What You’ll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.