HR Operations Analyst

KION Business Services Polska; Guadalupe; Híbrido; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Descripción de la vacante

Dematic is seeking an HR Operations Analyst responsible for intake, triage, and resolution of inquiries across the Americas. You’ll document requests, route them to appropriate teams, and maintain accurate case records to ensure timely closure.

Strong English communication and collaboration across HR functions are essential in this role. You will support knowledge base improvements, monitor inquiry trends, and help enhance the employee experience by following established processes and service

Formación

• Associate's or bachelor’s degree in human resources, Business Administration, or a related field, or 1–3 years of relevant experience.
• Experience supporting employees, customers, stakeholders, or operational processes in HR/shared services.
• Experience using documented processes, service procedures, case management, ticketing systems, or shared inbox environments; Workday/SharePoint preferred.

Responsabilidades

• Serve as the first point of contact for employee, manager, and HR inquiries through approved service channels.
• Receive, document, and triage requests, ensuring required information is collected and requests are routed appropriately.
• Resolve routine HR process and policy inquiries using approved knowledge articles, job aids, and documented procedures.
• Provide timely communication, follow-up, and status updates throughout the request lifecycle.
• Maintain accurate case documentation, records, and data within applicable systems.
• Escalate complex, sensitive, or non-standard inquiries to the appropriate HR Operations, HR Generalists, HR Site Support, HRBP and/or COE.
• Support the maintenance and improvement of knowledge articles, FAQs, templates, and other support resources.
• Identify recurring inquiry trends and opportunities to improve process navigation, process effectiveness, and employee experience.
• Other responsibilities as required.

Conocimientos

Customer service orientation

Verbal and written communication

Organizational skills

Multi-tasking

Information gathering

Team collaboration

Discretion with confidential info

MS Office (including SharePoint)

Workday experience

Educación

Associate's or Bachelor's degree in HR/Business Administration or related field

1–3 years of relevant HR experience

Herramientas

SharePoint

Workday

Descripción del empleo

The HR Operations Analyst serves as the primary intake and support resource for employee, manager, and HR Operations inquiries across the Americas region. This role is responsible for intake, triage, issue resolution for routine inquiries, and routing requests to the appropriate teams using documented procedures, knowledge resources, and service guidelines. The HR Operations Analyst supports a consistent employee and manager experience by providing timely communication, maintaining accurate case records, and ensuring requests are directed to the appropriate resources and followed through to completion. This role plays an important part in delivering efficient HR services and identifying opportunities to improve process effectiveness.

We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Key Responsibilities

• Serve as the first point of contact for employee, manager, and HR inquiries through approved service channels.
• Receive, document, and triage requests, ensuring required information is collected and requests are routed appropriately.
• Resolve routine HR process and policy inquiries using approved knowledge articles, job aids, and documented procedures.
• Provide timely communication, follow-up, and status updates throughout the request lifecycle.
• Maintain accurate case documentation, records, and data within applicable systems.
• Escalate complex, sensitive, or non-standard inquiries to the appropriate HR Operations, HR Generalists, HR Site Support, HRBP and/or COE.
• Support the maintenance and improvement of knowledge articles, FAQs, templates, and other support resources.
• Identify recurring inquiry trends and opportunities to improve process navigation, process effectiveness, and employee experience.
• Other responsibilities as required.

Skills & Capabilities

• Strong customer service orientation and commitment to delivering a positive employee and manager experience.
• Effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while following established processes and service standards.
• Ability to gather information, assess requests, and determine the appropriate routing or escalation path.
• Ability to work effectively within a team environment and collaborate across functions.
• Demonstrated professionalism and discretion when handling confidential information.
• Proficiency with Microsoft Office applications and collaboration tools (e.g., SharePoint).
• Experience using HR systems (e.g., Workday) preferred.

Degree or Relevant Experience

Associate's or bachelor’s degree in human resources, Business Administration, or a related field, or 1–3 years of relevant experience.

Experience

Experience supporting employees, customers, stakeholders, or operational processes in an HR, shared services, customer service, administrative, operations, or similar environment. Experience working with documented processes, service procedures, case management, ticketing systems, or shared inbox environments preferred. Experience using HR systems and collaboration platforms (e.g., Workday, SharePoint) preferred. Demonstrated ability to manage multiple requests while maintaining accuracy and service quality.

Language Requirement

Professional fluency in English (written and verbal) is required. This role regularly supports US-based employees, managers, and HR stakeholders and requires the ability to communicate information clearly, accurately, and professionally in English. Additional country-specific requirements, legal language, travel requirements, and health and safety expectations may apply.

Scope of Role / Role Interfaces

This role collaborates closely with other HR capabilities while maintaining clear ownership boundaries to support consistency, scalability, and an effective employee and manager experience.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.