Customer Service

Tenneco; Santiago de Querétaro; On-site; MXN 240,000 - 300,000; Full time

Job summary

Tenneco is hiring a Customer Service Analyst for the Performance Solutions Business Unit in Querétaro. You will manage order entry, pricing, shipping, invoicing and customer inquiries while ensuring 100% on-time delivery and compliance with Mexican regulations.

Ideal candidates have 2+ years in automotive customer service, a degree in business or engineering, and SAP experience. Strong communication, problem solving and a collaborative mindset are essential for success in this role.

Qualifications

• 2+ years of experience in Customer Service Analyst role in Automotive Industry (Tier 2 or Tier 3).
• Bachelor's degree in business administration or related field preferred.
• SAP knowledge required.
• Strong communication and problem-solving skills.

Responsibilities

• Manage order entry, pricing, and shipping to ensure on-time delivery.
• Handle customer inquiries and provide timely updates.
• Maintain master customer data and related SAP records.
• Coordinate with Sales, Production, and Quality to resolve issues.
• Track past-due orders and provide recovery plans.

Skills

Customer service

Automotive industry

SAP

Make to Order

Education

Bachelor's degree in Business Administration

Industrial Engineering

Tools

Make to Order System

Job description

Are you ready to join a global automotive organization and boost your career?

Tenneco is one of the world's leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers worldwide. Through our four business groups, DRiV, Performance Solutions, Clean Air and Powertrain. Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

We are hiring a Customer Service Analyst (Performance Solutions Business Unit) based in Querétaro. The position is responsible for ensuring Customer Satisfaction being their contact regarding such matters as master customer set up, processing orders, pricing, shipping and troubleshooting mechanical difficulties assuring the compliance with Mexican authority customs and fiscal regulations.

Key Responsibilities

• Manage customer service activities including order entry, customer satisfaction, interface with sales, production, and quality to ensure 100% on-time delivery.
• Customers master set up in SAP system and related functions. PRF creation, item master, pricing, quotes, EDI, ASN's, expedites, credits, samples, uploads, drop-ins, IDoc's and others.
• Provide customer with product availability and delivery information within two hours, maintaining always a positive relationship with them.
• Responsible for managing customer portals, ensuring information required by customer is provided in a timely manner.
• Providing and prioritizing sales work orders to planning/production floor and manage new product introduction and revision changes with the multidisciplinary team to guarantee a safe launch.
• Responsible for tracking daily past due orders from customers and provide them with a recovery plan.
• Maintains a clean open order report to ensure orders are processed and delivered on time and at cost.
• Address invoicing errors and follow up the reinvoicing process.
• Processes paperwork for product returns and other customer credits within the same week.
• Handle and follow up all expedites and other special requests from customers.
• Support to production planner and sales representatives.
• Monitor the shipping warehouse with order shipment related issues to ensure proper processing of customer orders and accomplish with KPI.
• Manage and achieve customer service budget.

What will make you successful?

• 2+ years of experience in Customer Service Analyst role in Automotive Industry (Tier 2 or Tier 3)
• Bachelor's degree in business administration, Industrial Engineering or related field is preferred.
• Demonstrates strong leadership skills.
• Demonstrates strong problem solving skills.
• Excellent communication skills, both written and verbal.
• Ability to diffuse inconvenient situations and creatively solve problems.
• SAP knowledge
• Make to Order System

What we offer?

We want to make you feel welcomed, challenged, and inspired. So, we've carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and your integration in a pleasant day-to-day working environment.

What you can expect next?

Our team is ready to act immediately on those candidates who are the best fit for the role. You'll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.