HR Services Delivery Specialist (Payroll & HRIS)

Continental Group Sector ContiTech; San Luis Potosí; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Continental Group ContiTech in Mexico is seeking an HR Services Delivery Specialist to manage and monitor critical HR processes, including workforce data management, time & attendance, and payroll, ensuring compliance and seamless service delivery across regions.

You will coordinate with the BPO, support audits, and drive improvements to SLA and KPIs while staying aligned with local labor laws and payroll vendors.

Formación

• Degree in Human Resources, Business Administration, Payroll, Finance, or related field.
• 1+ years of experience in HR operations, payroll, or shared services in a multinational setting.
• Experience working with HRIS and Payroll systems (e.g., SAP SuccessFactors, SAP HCM, Workday).
• Strong attention to detail, analytical mindset, and comfort handling complex scenarios and escalations.
• Fluent in English; additional languages are an asset.

Responsabilidades

• Monitor the service delivery of the BPO and other vendors and address any service gaps.
• Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO provider.
• HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs.
• Monitor and continuously improve Service Level Agreements (SLA´s) and performance metrics (KPIs).
• Final approval of system adjustments by the BPO, as well as communication and coordination of necessary tests by locations.

Conocimientos

HR Operations

Payroll

HRIS

Attention to detail

Stakeholder comms

Educación

Bachelor's degree in HR or related field

Herramientas

SAP SuccessFactors

SAP HCM

Workday

Descripción del empleo

Continental Group ContiTech in Mexico is seeking an HR Services Delivery Specialist to manage and monitor critical HR processes, including workforce data management, time & attendance, and payroll, ensuring compliance and seamless service delivery across regions.

You will coordinate with the BPO, support audits, and drive improvements to SLA and KPIs while staying aligned with local labor laws and payroll vendors.