HR Operations Associate – Employee Experience

6240 Magnum ICC MX S.DE R.L.DE; Buenavista; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible work

Health & wellbeing

Learning & development

Job summary

The Magnum Ice Cream Company is seeking a People Service Associate to support HR services across the Americas with a focus on accuracy, confidentiality, and timely responses. You will process lifecycle activities, manage HR data in Workday, and respond to standard requests under established procedures.

The role requires English proficiency, attention to detail, and a willingness to learn new HR tools like Workday, Docu Sign, and Power BI. Training provided.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related discipline.
• Two years of experience in HR operations, shared services, administration, or a similar environment is desirable.
• Understanding of HR processes and employee lifecycle activities is preferred.
• Experience with HR platforms such as Workday or ServiceNow is desirable.
• Professional working proficiency in English and any regional language.

Responsibilities

• Process standard employee lifecycle transactions (Joiners, Movers, Leavers) using approved procedures.
• Enter, update, and validate employee information in Workday and other systems.
• Prepare standard letters and documents using approved templates and workflows.
• Complete routine validations, approvals, and documentation per SOPs.
• Support data checks, recurring reports, probation administration, and filing.
• Handle routine absence and time-off requests per policy.
• Respond to routine questions with clear status updates.
• Maintain complete and accurate case records for reporting and audits.
• Protect employee information and uphold confidentiality and data privacy.

Skills

Customer service

Data privacy

SOP adherence

Communication

Education

Bachelor's in HR/Business

Tools

Workday

DocuSign

ServiceNow

Microsoft 365

Power BI

Job description

The Magnum Ice Cream Company is seeking a People Service Associate to support HR services across the Americas with a focus on accuracy, confidentiality, and timely responses. You will process lifecycle activities, manage HR data in Workday, and respond to standard requests under established procedures.

The role requires English proficiency, attention to detail, and a willingness to learn new HR tools like Workday, Docu Sign, and Power BI. Training provided.