People Service Senior Associate

6240 Magnum ICC MX S.DE R.L.DE; Buenavista; On-site; MXN 400,000 - 700,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Wellbeing support

Learning and development

Job summary

Magnum Ice Cream Company is seeking a People Service Senior Associate to deliver accurate HR services across the Americas, handling end-to-end lifecycle transactions, data integrity in Workday, and documentation through approved templates.

You will collaborate with HR Business Partners, managers, employees, and regional/global teams to coordinate HR transactions, monitor workloads, and ensure compliance with policies. This role emphasizes confidentiality and continuous improvement.

Qualifications

• Bachelor's degree in human resources, business administration, or related field preferred, or equivalent experience.
• Approximately 5 years of experience in HR operations, People Services, shared services, or similar environment.
• Hands-on experience with employee lifecycle processes, HR data management, documentation, compliance, and case management.
• Experience supporting regional or multi-country HR operations is preferred.
• Working proficiency in Workday or similar HR platform is strongly preferred.
• Experience with ServiceNow, DocuSign, Power BI, or similar tools is advantageous.
• Demonstrated ability to work independently and coordinate with stakeholders.
• Proficiency in English and at least one regional language is desirable.

Responsibilities

• Manage end-to-end employee lifecycle transactions (Joiners, Movers, Leavers) with timely processing.
• Handle standard and moderately complex HR cases following policies and SOPs.
• Enter and maintain employee data in Workday and other approved systems.
• Prepare and review letters and documents using DocuSign/workflow templates.
• Manage approvals, controls, and supporting documentation per delegation rules.
• Conduct data validation, reconciliations, and quality checks.
• Coordinate recurring reports, probation, absences, and time-off requests.
• Identify data gaps and coordinate corrective actions with stakeholders.
• Provide guidance to junior team members and escalate routine questions as needed.
• Monitor SLAs and promote self-service tools to improve efficiency.

Skills

HR operations

Data management

Case management

Workday experience

Documentation

Data privacy

Education

Bachelor's degree in Human Resources or related

Tools

Workday

DocuSign

Power BI

ServiceNow

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The role The People Service Senior Associate delivers accurate, timely, and employee-focused HR services across the Americas. The role independently manages standard and moderately complex employee lifecycle activities, ensures data quality and compliance, and supports the resolution of operational issues within established policies and procedures. The role collaborates with HR Business Partners, managers, employees, and regional and global teams to coordinate HR transactions across countries. It proactively manages workload, monitors key annual cycles, identifies process or data issues, and coordinates timely resolution or escalation. Provide process guidance, knowledge transfer, and day-to-day support to junior team members.

What you’ll be responsible for

Manage end-to-end employee lifecycle transactions, including Joiners, Movers, Leavers, and other employment changes, ensuring accurate and timely processing. Independently manage standard and moderately complex HR cases, applying established policies, Standard Operating Procedures, and local requirements. Enter, validate, and maintain employee data in Workday and other approved People Systems. Prepare and review employee letters and documents through Docu Sign, Workday-integrated workflows, and approved templates. Manage approvals, authorizations, and supporting documentation in line with established controls and delegation requirements. Conduct data validation, reconciliation, and quality checks. Manage recurring reports, probation administration, absence and time-off requests, and other assigned HR processes. Identify data discrepancies, process gaps, or control issues and coordinate corrective actions with the appropriate stakeholders. Serve as an escalation point for routine operational questions and provide process guidance to junior team members. Monitor assigned cases and transactions against Service Level Agreements, proactively addressing delays, risks, and incomplete information. Promote the use of Self-Service tools, knowledge articles, and standard support channels to improve employee experience and operational efficiency. Support the maintenance of Standard Operating Procedures, process documentation, knowledge materials, and training content. Contribute to continuous improvement initiatives by identifying recurring issues and recommending practical improvements. Maintain strict confidentiality, data privacy, and secure documentation in all HR transactions.

What you’ll get

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Experience and Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related discipline preferred, or equivalent relevant experience.
• Approximately 5 years of experience in HR operations, People Services, shared services, or a comparable service-delivery environment.
• Hands-on experience with employee lifecycle processes, HR data management, documentation, compliance, and case management.
• Practical experience supporting regional or multi-country HR operations is preferred.
• Working proficiency in Workday or a comparable Human Capital Management platform is strongly preferred.
• Experience with ServiceNow, Docu Sign, Power BI, or similar digital tools is advantageous.
• Demonstrated experience managing HR activities independently and coordinating with multiple stakeholders.
• Experience supporting colleagues through knowledge transfer, coaching, or process guidance is desirable.
• Professional working proficiency in English and any relevant regional language is desirable, depending on business needs.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.