People Services Associate

6240 Magnum ICC MX S.DE R.L.DE; Buenavista; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible work

Health & wellbeing

Learning & development

Job summary

The Magnum Ice Cream Company is seeking a People Service Associate to support HR services across the Americas with a focus on accuracy, confidentiality, and timely responses. You will process lifecycle activities, manage HR data in Workday, and respond to standard requests under established procedures.

The role requires English proficiency, attention to detail, and a willingness to learn new HR tools like Workday, Docu Sign, and Power BI. Training provided.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related discipline.
• Two years of experience in HR operations, shared services, administration, or a similar environment is desirable.
• Understanding of HR processes and employee lifecycle activities is preferred.
• Experience with HR platforms such as Workday or ServiceNow is desirable.
• Professional working proficiency in English and any regional language.

Responsibilities

• Process standard employee lifecycle transactions (Joiners, Movers, Leavers) using approved procedures.
• Enter, update, and validate employee information in Workday and other systems.
• Prepare standard letters and documents using approved templates and workflows.
• Complete routine validations, approvals, and documentation per SOPs.
• Support data checks, recurring reports, probation administration, and filing.
• Handle routine absence and time-off requests per policy.
• Respond to routine questions with clear status updates.
• Maintain complete and accurate case records for reporting and audits.
• Protect employee information and uphold confidentiality and data privacy.

Skills

Customer service

Data privacy

SOP adherence

Communication

Education

Bachelor's in HR/Business

Tools

Workday

DocuSign

ServiceNow

Microsoft 365

Power BI

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The People Service Associate supports the delivery of accurate, timely, and employee-focused HR services by following established processes, procedures, controls, and service standards. In this role, you will process routine employee lifecycle activities, maintain HR data and documentation, and respond to standard employee and stakeholder requests. You will work under established guidance and elevate non-standard, sensitive, or complex cases to a senior team member. The role supports HR processes across the Americas, with a strong focus on accuracy, confidentiality, customer service, data protection, and adherence to local requirements, Standard Operating Procedures, and agreed timelines.

What you’ll be responsible for

Process standard employee lifecycle transactions, including Joiners, Movers, and Leavers, using approved procedures and checklists. Enter, update, and validate employee information accurately in Workday and other approved People Systems. Prepare standard employee letters and documents using approved templates, Docu Sign, and Workday-integrated workflows. Complete routine validations, approvals, and documentation in accordance with Standard Operating Procedures and authorization requirements. Support data checks, recurring reports, probation administration, and document filing. Process standard absence and time-off requests in accordance with company policies and local guidance. Respond to routine employee and stakeholder questions, providing clear and timely status updates. Identify incomplete information, process exceptions, or potential risks and expedite them promptly to the appropriate senior team member. Guide employees and managers toward available Self‑Service tools, approved knowledge articles, and established support channels. Maintain complete and accurate case records to support service delivery, reporting, and audit requirements. Protect employee information and maintain strict confidentiality and data privacy in all HR transactions.

We’re looking for someone who

• Strong customer service orientation and commitment to providing a positive employee experience.
• Attention to detail and a consistent focus on data accuracy and completeness.
• Understanding of data privacy, confidentiality, and appropriate handling of employee information.
• Ability to follow Standard Operating Procedures, process documentation, and defined controls.
• Clear written and verbal communication skills.
• Ability to work collaboratively with colleagues and stakeholders across teams, countries, and regional hubs.
• Digital awareness, ideally including exposure to Workday, ServiceNow, Docu Sign, and Microsoft 365.
• Awareness of reporting tools such as Power BI is an advantage but is not essential.
• Willingness to learn new HR processes, systems, and digital tools.

Experiences & Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related discipline is preferred.
• Equivalent relevant experience may also be considered.
• Two years of experience in HR operations, shared services, administration, customer service, or a similar environment is desirable.
• Understanding of HR processes and employee lifecycle activities is preferred.
• Previous exposure to regional or multi-country operations is an advantage but is not required.
• Previous exposure to Workday, ServiceNow, Docu Sign, or similar HR platforms is desirable.
• Training can be provided.
• Experience working with employee data, documents, cases, or administrative records is beneficial.
• Professional working proficiency in English and any relevant regional language is required.

What you’ll get

• Alongside meaningful work and strong development, we offer a reward package that typically includes Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. Roles with real accountability and visible impact Free to move fast, experiment and challenge how things are done Continuous learning and development as the business grows Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Additional information

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.