HR Operations Associate – Data Driven, Service Focus

Magnum Ice Cream Co.; Buenavista; On-site; MXN 240,000 - 420,000; Full time

Benefits offered by this job

Market-competitive pay and performance

Flexible working

Health and wellbeing support

Time off to rest and recharge

Ongoing learning and development

Location-based benefits vary

Job summary

Magnum Ice Cream Co. is seeking a People Services Associate to support employee lifecycle processes across the Americas. You will process Joiners, Movers and Leavers, maintain HR data, and respond to routine requests with a focus on accuracy and confidentiality.

You will work with tools like Workday, Docu Sign, ServiceNow, and Microsoft 365, and collaborate with teams across regions. Training is provided for HR platforms and processes.

Qualifications

• Bachelor’s degree in human resources, business administration, or related discipline preferred.
• Two years of experience in HR operations, shared services, or admin roles is desirable.
• Experience with HR processes and employee lifecycle activities is preferred.
• Workday, ServiceNow, Docu Sign or similar HR platforms helpful.

Responsibilities

• Process standard employee lifecycle transactions (Joiners, Movers, Leavers) using approved procedures.
• Enter and validate employee information in Workday and other systems.
• Prepare standard letters and documents using templates and workflows.
• Complete routine validations and approvals per SOPs and controls.
• Support data checks, probation administration, and document filing.
• Handle routine absence and time-off requests per policy.
• Respond to routine questions with clear status updates.
• Escalate non-standard cases to senior team members.
• Guide employees/managers to Self-Service tools and knowledge articles.
• Maintain complete case records and protect confidentiality.

Skills

Customer service

Attention to detail

Data privacy

SOPs compliance

Written and verbal communication

Team collaboration

Digital literacy

Workday experience

Power BI awareness

Education

Bachelor’s degree in HR or Business Administration

Tools

Workday

ServiceNow

Docu Sign

Microsoft 365

Job description

Magnum Ice Cream Co. is seeking a People Services Associate to support employee lifecycle processes across the Americas. You will process Joiners, Movers and Leavers, maintain HR data, and respond to routine requests with a focus on accuracy and confidentiality.

You will work with tools like Workday, Docu Sign, ServiceNow, and Microsoft 365, and collaborate with teams across regions. Training is provided for HR platforms and processes.