Global HR Operations Specialist

6240 Magnum ICC MX S.DE R.L.DE; Buenavista; On-site; MXN 400,000 - 700,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Wellbeing support

Learning and development

Job summary

Magnum Ice Cream Company is seeking a People Service Senior Associate to deliver accurate HR services across the Americas, handling end-to-end lifecycle transactions, data integrity in Workday, and documentation through approved templates.

You will collaborate with HR Business Partners, managers, employees, and regional/global teams to coordinate HR transactions, monitor workloads, and ensure compliance with policies. This role emphasizes confidentiality and continuous improvement.

Qualifications

• Bachelor's degree in human resources, business administration, or related field preferred, or equivalent experience.
• Approximately 5 years of experience in HR operations, People Services, shared services, or similar environment.
• Hands-on experience with employee lifecycle processes, HR data management, documentation, compliance, and case management.
• Experience supporting regional or multi-country HR operations is preferred.
• Working proficiency in Workday or similar HR platform is strongly preferred.
• Experience with ServiceNow, DocuSign, Power BI, or similar tools is advantageous.
• Demonstrated ability to work independently and coordinate with stakeholders.
• Proficiency in English and at least one regional language is desirable.

Responsibilities

• Manage end-to-end employee lifecycle transactions (Joiners, Movers, Leavers) with timely processing.
• Handle standard and moderately complex HR cases following policies and SOPs.
• Enter and maintain employee data in Workday and other approved systems.
• Prepare and review letters and documents using DocuSign/workflow templates.
• Manage approvals, controls, and supporting documentation per delegation rules.
• Conduct data validation, reconciliations, and quality checks.
• Coordinate recurring reports, probation, absences, and time-off requests.
• Identify data gaps and coordinate corrective actions with stakeholders.
• Provide guidance to junior team members and escalate routine questions as needed.
• Monitor SLAs and promote self-service tools to improve efficiency.

Skills

HR operations

Data management

Case management

Workday experience

Documentation

Data privacy

Education

Bachelor's degree in Human Resources or related

Tools

Workday

DocuSign

Power BI

ServiceNow

Job description

Magnum Ice Cream Company is seeking a People Service Senior Associate to deliver accurate HR services across the Americas, handling end-to-end lifecycle transactions, data integrity in Workday, and documentation through approved templates.

You will collaborate with HR Business Partners, managers, employees, and regional/global teams to coordinate HR transactions, monitor workloads, and ensure compliance with policies. This role emphasizes confidentiality and continuous improvement.