People Service Senior Associate

Magnum Ice Cream Co.; Buenavista; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible ways of working

Health & wellbeing program

Time off to rest and recharge

Ongoing learning and development

Job summary

Magnum Ice Cream Co. is seeking a People Service Senior Associate to deliver accurate HR services across the Americas, managing employee lifecycle data and transactions in Workday.

You will support HR partners, managers, and regional teams, ensuring data quality, timely responses, and adherence to privacy controls. The role emphasizes handling standard and moderately complex HR cases, documentation, and process improvements with a strong focus on customer service and confidentiality.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related discipline, or equivalent experience.
• Approximately 5 years of experience in HR operations, People Services, or shared services.

Responsibilities

• Manage end-to-end employee lifecycle transactions (Joiners, Movers, Leavers) with accuracy and timeliness.
• Handle standard and moderately complex HR cases following policies and SOPs.
• Enter and maintain employee data in Workday and other approved systems.
• Prepare letters and documents via Docu Sign and Workday workflows.
• Oversee approvals and documentation within controls and delegation.
• Conduct data validation, reconciliations, and quality checks.
• Monitor HR processes, probation, absences, and time-off requests.
• Provide guidance to junior team members and escalate when needed.
• Ensure data privacy, confidentiality, and secure documentation.

Skills

HR operations

People Services

Data analytics

Workday

ServiceNow

Docu Sign

Power BI

English proficiency

Education

Bachelor’s degree in HR/Business Administration

Tools

Workday

ServiceNow

Docu Sign

Power BI

Job description

## People Service Senior AssociateApply: Tultitlan-Tepalcapa: Full time: Posted Today: End Date: November 27, 2026 (13 days left to apply): R-1511**Life tastes better with ice cream**With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‐play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work.We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‐performance, collaborative and focused on getting things done.We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.**The role**The People Service Senior Associate delivers accurate, timely, and employee-focused HR services across the Americas. The role independently manages standard and moderately complex employee lifecycle activities, ensures data quality and compliance, and supports the resolution of operational issues within established policies and procedures. The role collaborates with HR Business Partners, managers, employees, and regional and global teams to coordinate HR transactions across countries. It proactively manages workload, monitors key annual cycles, identifies process or data issues, and coordinates timely resolution or escalation. Provide process guidance, knowledge transfer, and day-to-day support to junior team members. **What you'll be responsible for*** Manage end-to-end employee lifecycle transactions, including Joiners, Movers, Leavers, and other employment changes, ensuring accurate and timely processing.* Independently manage standard and moderately complex HR cases, applying established policies, Standard Operating Procedures, and local requirements.* Enter, validate, and maintain employee data in Workday and other approved People Systems.* Prepare and review employee letters and documents through Docu Sign, Workday-integrated workflows, and approved templates.* Manage approvals, authorizations, and supporting documentation in line with established controls and delegation requirements.* Conduct data validation, reconciliation, and quality checks.* Manage recurring reports, probation administration, absence and time-off requests, and other assigned HR processes.* Identify data discrepancies, process gaps, or control issues and coordinate corrective actions with the appropriate stakeholders.* Serve as an escalation point for routine operational questions and provide process guidance to junior team members.* Monitor assigned cases and transactions against Service Level Agreements, proactively addressing delays, risks, and incomplete information.* Promote the use of Self-Service tools, knowledge articles, and standard support channels to improve employee experience and operational efficiency.* Support the maintenance of Standard Operating Procedures, process documentation, knowledge materials, and training content.* Contribute to continuous improvement initiatives by identifying recurring issues and recommending practical improvements.* Maintain strict confidentiality, data privacy, and secure documentation in all HR transactions.**We're looking for someone who*** Strong working knowledge of employee lifecycle processes and HR service delivery.* Ability to independently manage standard and moderately complex HR transactions.* Sound understanding of data privacy, governance, confidentiality, and internal controls.* Strong attention to detail, data accuracy, and documentation quality.* Effective stakeholder management and customer service skills.* Ability to analyze data, identify discrepancies, and coordinate appropriate corrective actions.* Working knowledge of data structures, HR reporting, data quality, and basic analytics.* Proficiency with digital HR tools, preferably Workday, ServiceNow, Docu Sign, Microsoft 365, and Power BI.* Ability to interpret and apply established policies, procedures, and local guidance.* Strong written and verbal communication skills. **Experience and Qualifications** * Bachelor’s degree in human resources, Business Administration, or a related discipline preferred, or equivalent relevant experience.* Approximately 5 years of experience in HR operations, People Services, shared services, or a comparable service-delivery environment.* Hands-on experience with employee lifecycle processes, HR data management, documentation, compliance, and case management.* Practical experience supporting regional or multi-country HR operations is preferred.* Working proficiency in Workday or a comparable Human Capital Management platform is strongly preferred.* Experience with ServiceNow, Docu Sign, Power BI, or similar digital tools is advantageous.* Demonstrated experience managing HR activities independently and coordinating with multiple stakeholders.* Experience supporting colleagues through knowledge transfer, coaching, or process guidance is desirable.* Professional working proficiency in English and any relevant regional language is desirable, depending on business needs.**What you'll get** Alongside meaningful work and strong development, we offer a reward package that typically includes * Market-competitive pay and performance related rewards* Flexible ways of working* Support for health, wellbeing and life outside of work* Time off to rest and recharge* Ongoing learning and development opportunities* Specific benefits vary by location**Why join us?**This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.* Roles with real accountability and visible impact* Free to move fast, experiment and challenge how things are done* Continuous learning and development as the business grows* Reward linked to performance and contribution.Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.**Ready to build the future of Ice Cream?**If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.**Additional information**The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.