HR Inquiries Administrator

Univar; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Univar in Mexico City is seeking an HR Inquiries Administrator to resolve HR cases and deliver timely service. The role collaborates with the Tier 1 team to ensure cases meet SLA and standard service levels.

Responsibilities include providing tier-one support to employees and managers, guiding on HR policies, handling confidential data, and using HRIS systems like ServiceNow. A bachelor's degree and 1+ year in HR/shared services are preferred.

Formación

• Bachelor's degree or equivalent in HR or Business.
• 1+ year experience in an HR Shared Service, Call Centre, or service environment.
• Familiarity with HR systems and HR technology.

Responsabilidades

• Deliver exceptional customer experience, problem-solving with discernment in a fast-paced environment.
• Provide tier-one support for employees and managers, answering inquiries and guiding on HR policies.
• Assist in monitoring case queues and contribute to peer quality review processes using tools like ServiceNow.
• Ensure cases are evenly distributed and handled in a timely manner.
• Respond to associate inquiries with clear, professional information.
• Maintain confidentiality and handle sensitive data appropriately.
• Participate in training to improve HR case management knowledge.

Conocimientos

Customer service

HR policies

Communication

Confidential data handling

Educación

Bachelor's degree in HR/Business

Herramientas

ServiceNow

HRIS

Descripción del empleo

Select how often (in days) to receive an alert: Create Alert

Requisition ID: 35799

Primary Purpose:

The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.

What You Will Do:

• Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
• Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.
• Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
• Assist in monitoring team members' cases contributing to peer quality review process, utilizing tools like ServiceNow.
• Assist in member's case queues, helping ensure cases are evenly distributed and handled in a timely manner.
• Respond to associate inquiries, providing clear and accurate information in a professional manner.
• Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.

What You Will Need:

Bachelor's degree or equivalent, preferably in HR, and/or Business

1+ years previous experience in a HR Shared Service, Call Centre, Service Environment

Familiarity with HR systems (HRIS) and shared services HR technology

Ability to navigate with proficiency and deliver high-quality customer service

Ability to handle and maintain confidential & sensitive data

Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization