Human Resources Coordinator

Redial BPO; Mexicali; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Redial BPO is seeking a Human Resources Supervisor to oversee the HR department's daily operations under supervision in Mexicali. The role includes maintaining HRIS, payroll, social security, data history, and responding to employee escalations.

The candidate should have 4+ years as HR assistant or 1+ year as HR supervisor, with strong MS Office and HRIS skills. Weekend availability and 40-hour work week are required to support ongoing HR activities and improvements.

Formación

• 4+ years of experience as an HR assistant, or more than 1 year as an HR supervisor.
• Intermediate MS Office and HRIS proficiency.
• Willingness to work weekends and 40 hours per week.

Responsabilidades

• Oversee daily HR department operations under active supervision.
• Maintain HRIS and related processes (payroll, social security, control files, form updates, historical data).
• Receive and respond to employee escalations related to personnel management, anonymous complaints, and workplace climate issues.
• Monitor the HR department's agenda on activities, events, training, system updates and improvements; implement forms and files.
• Provide requested information including KPIs and employee records for investigations and internal communications.
• Support the HR Manager in implementing changes and cover for absent team members when needed.

Conocimientos

MS Office

HRIS platforms

Descripción del empleo

We are looking for a Human Resources Supervisor!

Objective: Responsible for ensuring the daily oversight of the HR Department, under active supervision, supporting team members in their development to provide high-performance, high-quality service.

Specific functions:

• Ensure compliance with sensitive processes, including the maintenance of the HRIS (Human Resources Information System), including, but not limited to, payroll, social security, control files, form updates, and historical data.
• Receive and respond to employee escalations related to personnel management, anonymous complaints, workplace climate issues, and internal communications.
• Monitor and adhere to the HR department's agenda regarding activities, events, training, system updates and improvements, implementation of forms and files, internal communications, etc.
• Serve as the point of contact for providing requested information, including, but not limited to, key performance indicators (KPIs), employee records, data analysis, evidence for internal investigations, and monitoring of communication channels and chains of command.
• Actively support the HR Manager in implementing changes within the department, reviewing NPS surveys and other mechanisms to identify areas for improvement in HR services.
• Ability to cover for any absent team member if needed.

Requirements:

• Intermediate level of proficiency in MS Office and HRIS platforms
• Minimum of 4 years of experience as an HR assistant, including, but not limited to, (OD - WE, Recruitment, EHS, Payroll, and Training) or more than 1 year of experience as an HR supervisor.
• Availability to work weekends, high autonomy, commitment to results, and basic knowledge of organizational methodologies.
• Schedule: Monday to Friday (weekend flexibility), 8:00 a.m. to 5:00 p.m., 40 hours per week with 2 days off.

As part of our team, you can expect:

• Professional career path
• Great work environment

All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.