Human Resources Shared Services Manager

Empresa Confidencial; San Luis Potosí; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Empresa Confidencial seeks an experienced HR Services Manager to lead end-to-end HR Operations and Employee Services in an international environment. You will drive payroll, employee data, mobility, and HRIS governance while building a high-performing team.

The role emphasizes operational excellence, compliance, and employee experience, with collaboration across Finance, IT, and external providers.

Formación

• Bachelor's Degree in HR, Business Administration, Industrial Relations, Psychology, or related field.
• 7+ years in HR Operations, Shared Services, HR Administration, Payroll, or HR Service Delivery.
• 3+ years of leadership experience managing HR teams.
• Strong knowledge of labor legislation, payroll processes, data privacy requirements, and HR governance practices.
• Experience working within multinational and matrix organizations.
• Proven experience driving process improvements and operational efficiency initiatives.
• Strong stakeholder management and communication skills.
• Advanced English proficiency.

Responsabilidades

• Lead and manage the HR Services function, ensuring high-quality service delivery across multiple HR processes.
• Oversee payroll administration, employee data management, workforce administration, and employee support services.
• Ensure compliance with labor, tax, social security, and data privacy regulations.
• Drive continuous improvement initiatives to optimize HR processes, systems, and employee experience.
• Manage and develop a high-performing HR Services team.
• Partner with HR Business Partners, Centers of Expertise, Finance, IT, and external service providers.
• Ensure data accuracy, system integrity, and proper governance of HR processes and HRIS platforms.
• Manage audits, compliance reviews, and regulatory reporting requirements.
• Monitor service level agreements (SLAs) and implement actions to improve efficiency and service quality.
• Support HR technology enhancements, system implementations, testing activities, and process automation projects.
• Provide consulting and guidance to employees, managers, and HR stakeholders on HR Services-related topics.
• Lead change management activities associated with process, system, and organizational changes.

Educación

Bachelor's degree in HR, Business Administration, Industrial Relations, Psychology, or related field

Master's degree in Human Resources, Business Administration, or related field

Advanced English proficiency

Herramientas

SAP SuccessFactors

Descripción del empleo

We are seeking an experienced HR Services Manager to lead the delivery of end-to-end HR Operations and Employee Services within a dynamic and international environment.

This role is responsible for ensuring the effective execution of HR Services processes, including payroll administration, employee data management, workforce administration, employee support services, mobility processes, compliance, and HR systems governance. The successful candidate will lead a team of HR professionals while driving operational excellence, process standardization, service quality, and continuous improvement initiatives.

This is an excellent opportunity for a strategic and people-oriented HR leader who enjoys combining operational excellence, compliance, technology, and employee experience.

Key Responsibilities

• Lead and manage the HR Services function, ensuring high-quality service delivery across multiple HR processes.
• Oversee payroll administration, employee data management, workforce administration, and employee support services.
• Ensure compliance with labor, tax, social security, and data privacy regulations.
• Drive continuous improvement initiatives to optimize HR processes, systems, and employee experience.
• Manage and develop a high-performing HR Services team.
• Partner with HR Business Partners, Centers of Expertise, Finance, IT, and external service providers.
• Ensure data accuracy, system integrity, and proper governance of HR processes and HRIS platforms.
• Manage audits, compliance reviews, and regulatory reporting requirements.
• Monitor service level agreements (SLAs) and implement actions to improve efficiency and service quality.
• Support HR technology enhancements, system implementations, testing activities, and process automation projects.
• Provide consulting and guidance to employees, managers, and HR stakeholders on HR Services-related topics.
• Lead change management activities associated with process, system, and organizational changes.

Qualifications

Required

• Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Psychology, or related field.
• 7+ years of progressive experience in HR Operations, Shared Services, HR Administration, Payroll, or HR Service Delivery.
• 3+ years of leadership experience managing HR teams.
• Strong knowledge of labor legislation, payroll processes, data privacy requirements, and HR governance practices.
• Experience working within multinational and matrix organizations.
• Proven experience driving process improvements and operational efficiency initiatives.
• Strong stakeholder management and communication skills.
• Advanced English proficiency.

Preferred

• Master's Degree in Human Resources, Business Administration, or related field.
• Experience supporting large employee populations in manufacturing or complex operational environments.
• Knowledge of HRIS platforms such as SAP SuccessFactors.
• Experience leading digital transformation, automation, or HR systems implementation projects.
• Familiarity with HR analytics, reporting, and service performance metrics.