Host Growth & Optimization Specialist

Airbnb; Ciudad de México; Presencial; MXN 485.000 - 539.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Travel Credits

Bonus potential

Descripción de la vacante

Airbnb is seeking a Market Associate in Mexico City to help retain, grow, and optimize host entrepreneurs in the assigned territory. You will build strong relationships, advise on pricing, availability, and listing quality, and support hosts in scaling their businesses on Airbnb.

You will conduct onboarding conversations, analyze performance data, and support education programs for hosts and Market Managers. Fluency in English and Spanish is required; Salesforce experience is a plus.

Formación

• 3+ years in new sales, account management, or partner support.
• 2+ years in hospitality/travel industry.
• Strong time management and prioritization skills.
• Proven book-of-business management experience.
• Goal-driven with persistence in face of challenges.
• Excellent communication via phone, email, and in person.
• CRM tools proficiency; Salesforce a plus.
• Fluency in English and Spanish.

Responsabilidades

• Manage a book of business of host entrepreneurs and rising hosts.
• Conduct onboarding conversations with pricing, availability, and listing quality.
• Secure availability on high compression dates to maximize revenue.
• Educate hosts on product updates and policy changes, and relay feedback to internal teams.
• Respond to host inquiries with timely, high-quality support.
• Analyze performance data to identify trends and opportunities for increased bookings.
• Develop long-lasting relationships with hosts and provide ongoing support.

Conocimientos

New sales

Account management

Partner support

Time management

Communication skills

English & Spanish

Salesforce

Herramientas

Salesforce

Descripción del empleo

Airbnb is seeking a Market Associate in Mexico City to help retain, grow, and optimize host entrepreneurs in the assigned territory. You will build strong relationships, advise on pricing, availability, and listing quality, and support hosts in scaling their businesses on Airbnb.

You will conduct onboarding conversations, analyze performance data, and support education programs for hosts and Market Managers. Fluency in English and Spanish is required; Salesforce experience is a plus.