Host Growth & Optimization Specialist

WhateverAI; Ciudad de México; Híbrido; MXN 485.000 - 539.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Equity

Benefits

Travel credits

Descripción de la vacante

Airbnb is seeking a Market Associate to retain and grow host entrepreneurs and rising hosts in the assigned territory. You will optimize listings, pricing, and overall host success on Airbnb, while delivering education programs to scale engagement.

Responsibilities include one-on-one optimization, onboarding, and responding to host inquiries, with a focus on maximizing bookings and maintaining hospitality standards for guests.

Formación

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills; manage multiple accounts.
• Proven experience managing a book of business; drive engagement and growth.
• Highly goal-driven with action-oriented mindset and persistence.
• Excellent communication and presentation skills for phone, email, and in-person.
• CRM tools experience; Salesforce is a plus.
• Fluency in English and Spanish.

Responsabilidades

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring retention, growth, and optimization on Airbnb.
• Conduct one‑on‑one optimization and onboarding conversations, providing strategic pricing and listing quality recommendations.
• Secure availability over high compression dates to maximize hosts' revenue potential.
• Educate hosts on product updates and policy changes; relay feedback to internal teams.
• Respond to host inquiries with timely, high‑quality support to improve experience.
• Analyze performance data to identify trends and act on opportunities for increased bookings and host success.
• Develop long‑lasting relationships with hosts, delivering ongoing support tailored to their needs.

Conocimientos

Account management

New sales

Time management

Goal-driven

Communication skills

English fluency

Spanish fluency

CRM proficiency

Herramientas

Salesforce

Descripción del empleo

Airbnb is seeking a Market Associate to retain and grow host entrepreneurs and rising hosts in the assigned territory. You will optimize listings, pricing, and overall host success on Airbnb, while delivering education programs to scale engagement.

Responsibilities include one-on-one optimization, onboarding, and responding to host inquiries, with a focus on maximizing bookings and maintaining hospitality standards for guests.