Lobby Host: Elevate Guest Experiences with Warm Hospitality

Hilton; Región Centro; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Lobby Representative to greet guests, provide exceptional service, and maintain an inviting lobby environment at our property in Mexico. You will offer local recommendations, assist with guest requests, and ensure a seamless arrival experience for all guests.

The role emphasizes hospitality, integrity, teamwork, and ownership, with a focus on delivering memorable stays and a welcoming atmosphere for every guest. Join us to be part of an award-winning hospitality culture.

Formación

• A passion for hospitality and guest well-being.
• Demonstrates integrity and a proactive service mindset.
• Leads by example with teamwork and ownership.
• Excellent communication and guest-facing skills.

Responsabilidades

• Deliver a warm welcome by greeting guests and offering directions and local information.
• Provide friendly, efficient service and resolve inquiries promptly.
• Stay informed about hotel services, hours, attractions, and events.
• Assist guests with errands like packages, laundry, and tickets as requested.
• Maintain a clean, inviting lobby environment.

Conocimientos

Guest service

Communication

Bilingual (Spanish/English)

Teamwork

Descripción del empleo

Hilton is seeking a Lobby Representative to greet guests, provide exceptional service, and maintain an inviting lobby environment at our property in Mexico. You will offer local recommendations, assist with guest requests, and ensure a seamless arrival experience for all guests.

The role emphasizes hospitality, integrity, teamwork, and ownership, with a focus on delivering memorable stays and a welcoming atmosphere for every guest. Join us to be part of an award-winning hospitality culture.