Hospitality Coordinator

The Handoff; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

The Handoff busca un Hospitality Coordinator para gestionar la experiencia de los huéspedes en CDMX y coordinar con equipos internos y propietarios. Se busca experiencia en hospitalidad y habilidades de comunicación en inglés y español.

El/la candidato/a ideal debe saber trabajar en un entorno dinámico, ser proactivo, orientado al servicio y capaz de multitareas. Se valora conocimiento de Oasis PMS y disponibilidad para fines de semana y festivos.

Qualifications

• Al menos 2 años de experiencia en hospitalidad o alquileres vacacionales.
• Dominio de inglés y español.
• Conocimiento de CDMX y disponibilidad para horarios flexibles.

Responsibilities

• Dar la bienvenida y hacer el check-out de huéspedes.
• Cooperar con el equipo de experiencia del huésped para resolver incidencias durante las estancias.
• Gestionar servicios para huéspedes (parking, traslados, etc.).
• Coordinación con el equipo CGE para anticipar necesidades de huéspedes.
• Revisar propiedades antes de la llegada y coordinar con gestores y dueños para resolver problemas.
• Mantener inventario de materiales para atender a huéspedes.
• Analizar comentarios y mejorar servicios.
• Programar operaciones, limpieza y mantenimiento para visitas a las viviendas.

Skills

Bilingual EN/ES

Servicio al cliente

Multitarea

Tools

Oasis PMS

Job description

Hospitality Coordinator

Empresa : The Handoff Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Hospitality Coordinator

Guests can book handpicked homes with a range of hotel-like amenities, including in-

person check-in and check-out, fresh linens and toiletries, and on-demand concierge

Some of your responsibilities will include the following:

GUEST EXPERIENCE (70% )

• Welcoming and checking out our Guests at the beginning and end of their stay
• Liaising with our centralized guest experience team to troubleshoot issues during the stays
• Booking services for our guests (I.e parking, airport transfers, etc.)
• Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
• Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
• Maintaining a full inventory of materials we need to best look after our Guests
• Analyzing feedback and working with the team to improve services
• Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)

• Conducting home intakes to ensure properties meet Oasis standards
• Completing quarterly preventive maintenance checklist to upkeep our units properly
• Scheduling maintenance and cleaning services to remedy wear and tear
• Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)

• Maintaining the day-to-day relationship with owners and supply partners
• Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
• Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners

You:

• Speak excellent English and Spanish
• Have at least 2-year experience in Hospitality, and/or vacation rental homes
• Ideally have experience working with vacation home owners
• Know CDMX like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
• Can multi-task
• Love to meet new people
• Are passionate about what you do
• Thrive under pressure

Your schedule:

• Flexible schedule to include, potentially, some weekends and holidays
• 40 hours per week as well as any additional check-ins and check-outs
• Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)