Head of Front Office & Guest Experience

Omni Hotels & Resorts; La Cruz de Huanacaxtle; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Director of Front Office to lead the Front Desk, Concierge, and Ideal Services teams through the resort’s pre-opening phase and beyond. You will partner with Rooms, Housekeeping, Finance, and Sales to deliver a world-class arrival and departure experience for guests and owners.

You’ll oversee staffing, scheduling, training, and payroll while ensuring flawless operations during peak times and special requests. Strong leadership and PMS experience are essential.

Qualifications

• Previous Front Office Management experience in a resort/large property.
• Experience with Property Management Systems; Opera preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Strong organizational, supervisory and customer service skills.

Responsibilities

• Lead morning stand-up meetings with resort leadership.
• Oversee Front Office Manager, Front Desk staff, Concierge, and Ideal Service team.
• Support Guest Services Manager (Bell, Valet, Transportation, Loyalty).
• Coordinate with Housekeeping, Finance and Sales to ensure seamless arrivals/departures.
• Create schedules, manage payroll, train staff, and order supplies.
• Resolve guest complaints and maintain high guest satisfaction.
• Attend Pre-Cons and Guest Recovery meetings.

Skills

Front Office

Guest services

Scheduling

Payroll

Leadership

Tools

Opera PMS

Job description

Omni Hotels & Resorts is seeking a Director of Front Office to lead the Front Desk, Concierge, and Ideal Services teams through the resort’s pre-opening phase and beyond. You will partner with Rooms, Housekeeping, Finance, and Sales to deliver a world-class arrival and departure experience for guests and owners.

You’ll oversee staffing, scheduling, training, and payroll while ensuring flawless operations during peak times and special requests. Strong leadership and PMS experience are essential.