Front Office Leader: Guest Experience & Operations

Kettelsen International Recruiting; Ciudad de México; Presencial; MXN 462.363 - 739.781; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mental Health & Emotional Wellness

Paid Time Off (Vacations)

Flexible Personal Time

Tuition Reimbursement

Associate Hotel Discount

Child, Pet & Elder Care

On-property housing for relocation

Reimbursement of one-way transportation to the U.S.

Reimbursement of visa and embassy fees

Hotel discounts for employees

Salary increase after one year

Descripción de la vacante

A leading hotel and property management company is seeking a Front Office Manager for a direct-hire position. This role involves ensuring guest service standards are met, managing operational supplies, and leading front office staff. The ideal candidate has at least two years of experience and a relevant degree. This position offers competitive benefits including relocation assistance and paid time off.

Formación

• Minimum of two years Front Desk experience, preferably in a leadership role.
• Fluency in English is required.
• General knowledge of local area attractions and transportation.

Responsabilidades

• Ensure efficient guest registration and service.
• Prepare forecasts and reports for budgeting.
• Resolve customer complaints to maintain satisfaction.

Conocimientos

Front Desk experience

Proficient with PMS system

Advanced knowledge of brand’s reward program

Able to handle cash and credit transactions

Computer literacy

Effective communication skills

Able to establish relationships

Educación

Degree in Restaurant Management, Hotel Management, Hospitality, Tourism, or related field

Descripción del empleo

A leading hotel and property management company is seeking a Front Office Manager for a direct-hire position. This role involves ensuring guest service standards are met, managing operational supplies, and leading front office staff. The ideal candidate has at least two years of experience and a relevant degree. This position offers competitive benefits including relocation assistance and paid time off.