Director of Housekeeping

Omni Hotels & Resorts; La Cruz de Huanacaxtle; On-site; MXN 1,500,000 - 3,000,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Director of Housekeeping in La Cruz de Huanacaxtle, Mexico to lead the Housekeeping and Laundry teams and uphold the property's luxury standards. The role focuses on guest experience, cost control, and staff development from pre-opening onward.

The ideal candidate will have at least 5 years in housekeeping leadership in luxury hotels, plus 2 years as director, strong English communication, and demonstrated ability to coach staff, manage schedules, and ensure

Qualifications

• Minimum of 5 years of housekeeping supervisory experience in hospitality.
• Minimum of 2 years as Director of Housekeeping leadership.
• Ability to lead, motivate, and develop others.
• Ability to communicate (verbally and in writing) in English.

Responsibilities

• Maintain standards of cleanliness and guest experience as documented in Omni standards.
• Resolve guest issues with hospitality excellence.
• Oversee scheduling, payroll cost controls, and staff management.
• Coordinate with Front Office and Engineering to optimize room availability and operations.
• Inspect public areas and VIP rooms daily to maintain quality standards.
• Develop master cleaning schedules and ensure adherence.
• Monitor inventory and supply costs; manage care and maintenance programs.

Skills

Leadership

Staff development

Guest service

Communication

Tools

Dayforce

Job description

The Director of Housekeeping manages, directs, and coordinates all functions of the Housekeeping and Laundry departments, working in close collaboration with other departments to ensure an elevated guest experience throughout the property. As the heart of the house, the Housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place and supports a positive work environment for all associates from the resort’s pre-opening phase onward.

Essential Functions

• Maintain standards of cleanliness and a consistent guest experience as documented in Medallia and AAA, and execute all Omni Hotels facility standards and guidelines.
• Resolve difficult or unusual problems arising with guests while maintaining good guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in the Housekeeping department, specifying and purchasing supplies and recording all data pertaining to the department.
• Effectively monitor and facilitate the Housekeeping department’s role in the property’s preventative maintenance CARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Effectively coach and counsel associates and managers as needed, and complete performance evaluations.
• Maintain open and clear communication with all departments and guests to ensure consistent service.
• Identify ways to improve the efficiency and effectiveness of service to guests by actively participating in the Omni Service Tradition program.
• Maintain close coordination and communication with other internal departments.
• Maintain close interaction with Front Office to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operative levels.
• Oversee staff scheduling, OnTrack/Dayforce, and payroll cost controls.
• Maintain Housekeeping turnover at an acceptable level.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department, ensuring all Omni Hotels standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Maintain and administer quarterly linen inventories, and be responsible for action plans to address shrinkage.
• Develop master cleaning schedules and administer them accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, and complete analysis of amenity consumption.
• Ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are followed.
• Champion the “All In” Omni culture.

Minimum Requirements

• Minimum of 5 years of Housekeeping supervisory experience in hospitality required.
• Previous experience in a luxury hotel environment required.
• Minimum of 2 years of Director of Housekeeping leadership experience required.
• Ability to lead, motivate, and develop others.
• Ability to communicate (verbally and in writing) in English.
• Ability and willingness to stand for an entire shift.
• Ability and willingness to bend, stretch, reach, and push moderate to heavy weight.