Guest Relations Manager

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 900.000 - 1.150.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Guest Relations Manager (Security Manager) to lead the safety and security operations for our luxury property. You will oversee all security activities, emergency preparedness, and risk management, collaborating with department heads to ensure a safe, welcoming guest experience.

We are looking for a proven leader with strong judgment, the ability to mentor the Security team, conduct risk assessments, manage incidents, and coordinate with local authorities.

Formación

• Experience as Guest Relations Manager (Security Manager) or similar leadership in luxury hotel settings.
• Security risk management, regulatory compliance, and life safety program oversight.
• Experience with security metrics, data-driven decisions, and crisis management.

Responsabilidades

• Lead day-to-day security operations to maintain a safe environment.
• Develop and implement security policies, procedures, and emergency plans.
• Mentor Security team and drive training and development programs.
• Conduct risk assessments, safety inspections, and security audits.
• Investigate incidents, prepare reports, preserve evidence, and coordinate actions.
• Collaborate with law enforcement and authorities as needed.
• Ensure compliance with standards, local regulations, and life safety requirements.
• Oversee CCTV, access control, key management, and security tech.
• Lead fire safety procedures, evacuations, and business continuity planning.
• Promote safety awareness through ongoing training and communication.

Conocimientos

Leadership

Security management

Emergency response

Risk assessment

Policy implementation

Team development

KPI measurement

Interdepartmental collaboration

CCTV operations

Bilingual: English/Spanish

Herramientas

CCTV systems

Access control

Incident reporting systems

Emergency management software

Descripción del empleo

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Guest Relations Manager (Security Manager)

The Standard, Mexico City

Security

Department Head/Manager

Full-time

Summary

Guest Relations Manager (Security Manager)

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Guest Relations Manager (Security Manager) to lead the safety and security operations of our hotel. We're searching for someone with strong leadership, sound judgment, and a proactive approach to creating a safe, welcoming environment for our guests, residents, and team members.

The Opportunity

At The Standard, exceptional hospitality begins with people feeling safe, comfortable, and cared for.

As our Guest Relations Manager (Security Manager), you'll oversee all aspects of hotel security, emergency preparedness, and risk management while fostering a culture of safety across the property. You'll partner closely with operational leaders to ensure our guests enjoy an experience that feels effortless, secure, and uniquely The Standard.

What You'll Do

• Lead the day-to-day operations of the Security department, ensuring a safe and secure environment throughout the property.
• Develop, implement, and maintain security policies, procedures, and emergency response plans.
• Manage and mentor the Security team, fostering a culture of professionalism, accountability, and exceptional service, and continuous learning through structured training and development programs.
• Conduct regular risk assessments, safety inspections, and security audits to proactively identify and mitigate potential risks.
• Investigate security incidents, prepare detailed reports, preserve evidence, and coordinate follow-up actions as required.
• Collaborate with local law enforcement, emergency services, and relevant authorities when necessary.
• Partner with department leaders to ensure compliance with company standards, local regulations, and life safety requirements.
• Oversee CCTV systems, access control, key management, and other security technologies.
• Lead emergency responses efforts, including fire safety procedures, evacuation drills, crisis management, and business continuity planning.
• Promote a culture of safety awareness through training and ongoing communication with all team members.

Qualifications

What You´ll Bring

• Proven experience as a Guest Relations Manager (Security Manager) or in a similar leadership role within a luxury hotel, lifestyle hospitality brand, and high-end mixed-use property.
• Demonstrated experience in hotel security risk management, including risk assessments, regulatory compliance, audit support, corporate security standards implementation, and fire and life safety program oversight.
• Demonstrate experience in security operations leadership, including security metrics and KPI management, data-driven decision making, workplace violence prevention and crisis management when required.
• Strong knowledge of hotel security operations, emergency response procedures, and risk management practices.
• Experience leading, developing, and motivating high-performing teams.
• Solid understanding of local safety regulations, fire and life safety standards, and security best practices.
• Experience with CCTV systems, access control technologies, and incident reporting systems.
• Excellent problem-solving and decision-making skills, with the ability to remain calm under pressure.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships across all departments.
• Fluency in both English and Spanish, with the ability to communicate effectively with an international clientele and diverse workforce.
• High level of integrity, professionalism, and discretion when handling sensitive situations.
• A service-oriented mindset with a genuine passion for hospitality and creating safe, memorable guest experiences.

If you're passionate about protecting people, leading high-performing teams, and creating an environment where exceptional hospitality can thrive, we'd love to hear from you.