Guest Experience Lead - Restaurant Operations

Banyan Group; Mérida; Hybrid; MXN 134,000 - 201,000; Full time

Job summary

Banyan Group in Mérida, Mexico is seeking a restaurant supervisor to oversee daily operations, ensuring top guest service and adherence to brand standards. The role demands strong leadership and a focus on maintaining cleanliness and operational efficiency.

You will supervise staff, drive upselling initiatives, coordinate opening/closing, and support training and scheduling to uphold service excellence in a luxury hotel restaurant environment.

Qualifications

• 2–3 years of restaurant management experience.
• Experience leading a restaurant team and maintaining standards.
• Knowledge of food safety and hospitality standards.

Responsibilities

• Supervise restaurant team and daily operations; ensure service quality and brand standards.
• Coordinate opening and closing procedures and maintain cleanliness.
• Support training, scheduling, inventory control and guest concerns resolution.
• Monitor guest satisfaction and drive upselling initiatives.

Skills

Team supervision

Guest service

Conflict resolution

Upselling

Operational coordination

Job description

Banyan Group in Mérida, Mexico is seeking a restaurant supervisor to oversee daily operations, ensuring top guest service and adherence to brand standards. The role demands strong leadership and a focus on maintaining cleanliness and operational efficiency.

You will supervise staff, drive upselling initiatives, coordinate opening/closing, and support training and scheduling to uphold service excellence in a luxury hotel restaurant environment.