Guest Experience Lead — Fine Dining Service Excellence

Placements24; Tuxtla Gutiérrez; Sur place; MXN 420 000 - 560 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts on dining

Professional development

Dynamic and rewarding work environment

Résumé du poste

Placements24 is seeking a Service and Customer Experience Manager for their acclaimed restaurant in Tuxtla Gutiérrez, Chiapas. The role focuses on elevating the guest dining experience through expert front-of-house management, training, and team leadership.

The ideal candidate brings at least 4 years of hospitality leadership, exceptional interpersonal skills, and a passion for fine dining. You will oversee service, reservations, and collaboration with the culinary team to ensure impeccable

Qualifications

• Minimum 4 years of management experience in service/customer experience within the restaurant or hospitality industry, preferably fine dining.
• Proven ability to lead, train, and motivate front-of-house staff.
• Exceptional interpersonal and communication skills, with a talent for engaging guests.
• Strong understanding of fine dining service standards and etiquette.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• Knowledge of menu items, wine, and spirits is highly desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• A passion for delivering outstanding customer experiences.

Responsabilités

• Lead and manage the front-of-house team, including servers, hosts, and bartenders, ensuring exceptional service delivery.
• Develop and implement training programs to enhance staff knowledge, skills, and adherence to service standards.
• Oversee daily service operations, ensuring smooth workflow and a welcoming atmosphere for all guests.
• Manage guest reservations, seating arrangements, and special requests to maximize satisfaction and table turnover.
• Handle guest inquiries, feedback, and complaints with professionalism and efficiency, turning potentially negative situations into positive experiences.
• Maintain a thorough understanding of the menu, wine list, and beverage offerings to guide guests and staff effectively.
• Ensure adherence to all health, safety, and sanitation standards for front-of-house operations.
• Collaborate with the culinary team to ensure seamless communication between the kitchen and service staff.
• Monitor and manage inventory for front-of-house supplies and operational needs.
• Continuously seek opportunities to enhance the overall guest dining experience and foster customer loyalty.

Connaissances

Management leadership

Training & coaching

Interpersonal skills

Service excellence

Communication

Problem solving under pressure

Fine dining knowledge

Flexibility

Formation

High school diploma or equivalent

Hospitality/Restaurant management degree (plus)

Description du poste

Placements24 is seeking a Service and Customer Experience Manager for their acclaimed restaurant in Tuxtla Gutiérrez, Chiapas. The role focuses on elevating the guest dining experience through expert front-of-house management, training, and team leadership.

The ideal candidate brings at least 4 years of hospitality leadership, exceptional interpersonal skills, and a passion for fine dining. You will oversee service, reservations, and collaboration with the culinary team to ensure impeccable