Guest Experience Concierge: Elevate Stays with Warmth

Hilton; Región Costa Norte; In loco; MXN 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Hilton in Mexico is seeking a friendly Concierge to deliver memorable guest experiences at the front desk and beyond.

You will respond to inquiries, arrange dining, transport, events, and local attractions, and ensure VIP guests receive seamless service while maintaining a warm hospitality mindset.

This role requires flexible hours, good English, knowledge of local attractions, and familiarity with PMS systems.

Competenze

• Previous experience in concierge or guest service role.
• Excellent communication and interpersonal skills for exceptional guest service.
• In-depth knowledge of local attractions, restaurants, and events.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel PMS and concierge software preferred.

Mansioni

• Delight guests: respond promptly and professionally to inquiries and concerns.
• Offer recommendations: dining, transportation, events, tours, and local attractions.
• Coordinate special services: medical care, childcare, floral delivery, and personalized needs.
• Support VIP guests: facilitate seamless registration and elevated service.
• Promote hotel offerings: share materials and encourage use of services.

Conoscenze

Guest service

Communication

Local knowledge

English language

Flexible hours

Strumenti

PMS software

Descrizione del lavoro

Hilton in Mexico is seeking a friendly Concierge to deliver memorable guest experiences at the front desk and beyond.

You will respond to inquiries, arrange dining, transport, events, and local attractions, and ensure VIP guests receive seamless service while maintaining a warm hospitality mindset.

This role requires flexible hours, good English, knowledge of local attractions, and familiarity with PMS systems.