Guest Experience Receptionist - Warm Hospitality

Hilton; San Juan Mazatlán; On-site; MXN 89,000 - 112,000; Full time

Job summary

Hilton is seeking a Receptionist to warmly welcome guests and manage check-in/check-out efficiently. You will process charges, handle payments, and provide accurate receipts using the POS system.

Knowledge of hotel amenities and local information will help assist guests and promote services, contributing to memorable stays. The role emphasizes guest satisfaction, timely responses to requests, and professional communication at all times, ensuring a seamless guest experience from arrival to

Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications

Job description

Hilton is seeking a Receptionist to warmly welcome guests and manage check-in/check-out efficiently. You will process charges, handle payments, and provide accurate receipts using the POS system.

Knowledge of hotel amenities and local information will help assist guests and promote services, contributing to memorable stays. The role emphasizes guest satisfaction, timely responses to requests, and professional communication at all times, ensuring a seamless guest experience from arrival to