Guest Experience Agent: Front Desk & Café Support

Hyatt Place; Cancún; On-site; MXN 156,000 - 246,000; Full time

Job summary

Hyatt Place Cancun Airport is seeking a versatile Front Desk & Café Support Agent to join our team. In this role you will handle guest check-in/check-out, respond to inquiries, and support in the café during peak hours, creating a warm, multi-touchpoint guest experience.

Requirements include at least 1 year in a hotel front desk or guest-facing role, Mexican citizenship, and intermediate English. Proficiency in Opera and Micros, plus MS Office, is essential for daily operations.

Qualifications

• Experience: Minimum 1 year in hotel front desk or guest-facing role.
• Nationality: Mexican citizenship.
• Language: Intermediate English (verbal and written).
• Technical: Opera PMS and Micros POS; MS Office.

Responsibilities

• Provide warm welcome and handle guest check-in/out.
• Address inquiries and resolve complaints with empathy and professionalism.
• Operate the telephone system and inform guests about services.
• Maintain organized front desk and lobby area.

Skills

Guest service

Multitasking

Communication

Tools

Opera PMS

Micros POS

MS Office

Job description

Hyatt Place Cancun Airport is seeking a versatile Front Desk & Café Support Agent to join our team. In this role you will handle guest check-in/check-out, respond to inquiries, and support in the café during peak hours, creating a warm, multi-touchpoint guest experience.

Requirements include at least 1 year in a hotel front desk or guest-facing role, Mexican citizenship, and intermediate English. Proficiency in Opera and Micros, plus MS Office, is essential for daily operations.