Growth‑Oriented Customer Success Manager — Mérida (Relocation)

Verato, Inc.; Mérida; Hybrid; MXN 360,000 - 600,000; Full time

Job summary

Verato is seeking a Customer Success Manager, Growth Portfolio based in Mérida, Yucatán, México. You will own a named portfolio, drive adoption, value realization, and renewal readiness, coordinating with cross-functional teams to deliver outcomes for a growing SaaS portfolio.

Responsibilities include building relationships with stakeholders, leading regular check-ins, and identifying expansion opportunities, while maintaining accurate records in CRM and ensuring customer success throughout the

Qualifications

• Two years of current customer success management experience in B2B SaaS.
• English professional proficiency.
• Experience supporting renewals and identifying expansion opportunities.
• Ability to translate product capabilities into practical business recommendations.

Responsibilities

• Own a named portfolio and maintain current account health.
• Lead regular check-ins linking usage to customer outcomes and renewal timelines.
• Identify and document customer goals, risks, and required actions.
• Coordinate with Support, Professional Services, Product, Sales, and Finance.
• Identify qualified cross-sell opportunities based on customer needs.

Skills

Relationship building

Communication

Account management

English proficiency

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Gainsight

CRM software

Job description

Verato is seeking a Customer Success Manager, Growth Portfolio based in Mérida, Yucatán, México. You will own a named portfolio, drive adoption, value realization, and renewal readiness, coordinating with cross-functional teams to deliver outcomes for a growing SaaS portfolio.

Responsibilities include building relationships with stakeholders, leading regular check-ins, and identifying expansion opportunities, while maintaining accurate records in CRM and ensuring customer success throughout the