Global Video Wall Engineer - Remote Support & Training

BARCO; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Barco is seeking a Global Technology Engineer in Mexico to deliver remote technical support and on-site assistance for Video Wall and Control products. You will build strong relationships with customers and partners, provide training, and ensure satisfaction through proactive issue resolution and CRM updates.

Responsibilities include coordinating with R&D, logging all activities in CRM, and leading special technical projects.

Qualifications

• Extensive understanding of video wall software and hardware components.
• Strong networking protocol knowledge and customer-facing skills.
• Experience in a call center environment and handling complex technical issues.

Responsibilities

• Provide end-to-end remote technical support and some on-site support for Barco’s Video Wall and Control products.
• Establish relationships with customers and partners to drive satisfaction; train customers and peers as needed.
• Escalate issues to R&D with accurate documentation and track progress in CRM.
• Log relevant information in CRM; coordinate resources (materials and labor) for problem resolution.
• Conduct in-house and on-site training; translate training materials when appropriate.

Skills

Video wall expertise

Networking protocols

Call center experience

Education

Bachelor's degree in Electronics/Engineering/CS/Networking

5+ years in Networking/AV/Meeting Collaboration

Tools

Salesforce

SAP

Job description

Barco is seeking a Global Technology Engineer in Mexico to deliver remote technical support and on-site assistance for Video Wall and Control products. You will build strong relationships with customers and partners, provide training, and ensure satisfaction through proactive issue resolution and CRM updates.

Responsibilities include coordinating with R&D, logging all activities in CRM, and leading special technical projects.