Global Remote Customer Support Consultant

SupportYourApp; Mexico; Remote; MXN 307,000 - 409,000; Full time

Benefits offered by this job

Fixed schedule: Mon-Fri 9 AM-5 PM EDT

Fully remote cooperation

Inclusive international environment

Compensation in USD

Rewards for referring friends

Leadership responsive to growth

Self-development culture

Trust-based culture

Job summary

SupportYourApp is seeking a Customer Support Consultant for a fully remote role. You will handle emails and calls, assist with product questions and troubleshooting, and gather required details to open support tickets.

You will track cases, escalate when needed, and communicate timely updates to customers and teams. The role requires at least 6 months of customer support experience, excellent English (C1), familiarity with ticketing tools and CRM systems, and strong communication and teamwork

Qualifications

• Excellent English skills (C1 for speaking and writing).
• At least 6 months of experience in a customer support role.
• Familiarity with ticketing platforms, CRM systems, and customer communication tools.
• Basic MS Office proficiency, and analytical/research skills.
• Empathy, customer-centric mindset, effective communication, problem-solving, and teamwork.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Deliver outstanding customer support via emails and calls
• Assist customers with product-related questions, technical troubleshooting, and support requests
• Gather the necessary customer details to open a support ticket, including the customer's name, email address, phone number, parcel number, the specific tax office involved, and a brief description of the issue
• Manage open support cases, ensuring unresolved issues are actively tracked and updated
• Escalate complex or high-priority issues to the appropriate team when needed
• Communicate status updates to customers and internal stakeholders, ensuring timely follow-up

Skills

Customer support

CRM systems

Excellent English (C1)

Analytical skills

Effective communication

Teamwork

Fast-paced environment

Tools

Ticketing platforms

MS Office

Job description

SupportYourApp is seeking a Customer Support Consultant for a fully remote role. You will handle emails and calls, assist with product questions and troubleshooting, and gather required details to open support tickets.

You will track cases, escalate when needed, and communicate timely updates to customers and teams. The role requires at least 6 months of customer support experience, excellent English (C1), familiarity with ticketing tools and CRM systems, and strong communication and teamwork