Global Remote Technical Support Consultant

SupportYourApp, Inc.; México; Remote; MXN 786,000 - 1,123,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

International environment

USD compensation

Referral rewards

No time-tracking

Job summary

SupportYourApp, Inc. invites you to join as a Technical Support Consultant. Work from a home office while engaging with global clients and multilingual teams. You will deliver technical support via email and chat, build solid client relationships, and stay updated on evolving tools and systems.

The role requires strong English (C1), VPS and Windows Server know-how, and familiarity with TradingView, TradeStation, and NinjaTrader. A proactive, analytical mindset and reliable internet are essential.

Qualifications

• Must have experience in a technical support role.
• Excellent English communication (C1) required.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English communication

Technical support

VPS setup

Windows Server

Trading platforms

CRM systems

Analytical thinking

Proactive attitude

Stable internet

Tools

TradingView

TradeStation

NinjaTrader

Job description

SupportYourApp, Inc. invites you to join as a Technical Support Consultant. Work from a home office while engaging with global clients and multilingual teams. You will deliver technical support via email and chat, build solid client relationships, and stay updated on evolving tools and systems.

The role requires strong English (C1), VPS and Windows Server know-how, and familiarity with TradingView, TradeStation, and NinjaTrader. A proactive, analytical mindset and reliable internet are essential.