Remote Spanish-Speaking Customer Support Consultant

SupportYourApp; México; A distancia; MXN 309.000 - 464.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

USD compensation

Multinational environment

Flexible schedule

Performance rewards

Descripción de la vacante

SupportYourApp is seeking a Customer Support Consultant to deliver high‑quality email support for a Spanish tires retailer using Freshdesk. You will manage orders, changes, proofs of payment, tracking, and reimbursements while upholding security and processes.

You will collaborate with internal teams to ensure timely resolution and KPI achievement in a multilingual, remote setting. The role requires fluent Spanish and English (C1+), 12+ months in customer support, Freshdesk experience, and a

Formación

• Excellent Spanish and English (C1 or higher), both written and spoken.
• At least 12 months of experience in customer support.
• Hands-on experience with Freshdesk.
• Strong attention to detail and research skills.
• Positive, proactive and responsible attitude.
• Personal computer with stable internet connection.

Responsabilidades

• Deliver outstanding customer support via email for a Spanish tire retail company.
• Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking.
• Process around 80 tickets per day while maintaining high quality standards.
• Follow internal procedures and SOPs.
• Collaborate with internal teams and Team Leads to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.

Conocimientos

Customer support

Attention to detail

Research skills

Proactive attitude

Herramientas

Freshdesk

Descripción del empleo

SupportYourApp is seeking a Customer Support Consultant to deliver high‑quality email support for a Spanish tires retailer using Freshdesk. You will manage orders, changes, proofs of payment, tracking, and reimbursements while upholding security and processes.

You will collaborate with internal teams to ensure timely resolution and KPI achievement in a multilingual, remote setting. The role requires fluent Spanish and English (C1+), 12+ months in customer support, Freshdesk experience, and a