Global Order & Customer Care Specialist

TE Connectivity Corporation; Tlalnepantla; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

TE Connectivity Corporation is seeking a Customer Service Specialist II to join our global team. You will manage a portfolio of customer accounts, handle order-to-cash activities, and serve as the primary contact across regions, ensuring accurate information and timely resolutions.

The role requires experience with SAP, Salesforce, advanced Excel, and strong English communication. You will collaborate with Sales, Supply Chain, Planning, Logistics, and Operations to deliver excellent service.

Formación

• Bachelor's degree in a related field preferred.
• 2–4 years of experience in Customer Service / Order Management / related functions.
• Experience managing customer accounts and resolving complex service-related issues.
• Strong understanding of order-to-cash processes and customer support operations.
• Experience working with SAP is required.
• Salesforce experience is preferred.
• Advanced Excel skills for data analysis, reporting, and order tracking.
• Advanced English proficiency, both written and verbal.
• Experience interacting with international customers in a fast-paced environment.

Responsabilidades

• Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
• Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
• Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
• Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
• Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.
• Support distributors and strategic customer accounts, collaborating with team members when account volume requires shared ownership.
• Maintain accurate customer, pricing, and order information within SAP, Salesforce, and other business systems.
• Communicate effectively with customers across the United States, Europe, and other international regions regarding order management and service-related inquiries.
• Investigate and resolve customer concerns related to shipments, invoicing, product availability, and delivery performance.
• Contribute to continuous improvement initiatives, process standardization, and operational excellence projects within the Customer Service organization.
• Ensure compliance with service standards, company policies, and business guidelines while delivering a positive customer experience.

Conocimientos

Customer service

Excel

English proficiency

Order management

Communication

Educación

Bachelor's degree in Business Administration or related field

Herramientas

SAP

Salesforce

Descripción del empleo

TE Connectivity Corporation is seeking a Customer Service Specialist II to join our global team. You will manage a portfolio of customer accounts, handle order-to-cash activities, and serve as the primary contact across regions, ensuring accurate information and timely resolutions.

The role requires experience with SAP, Salesforce, advanced Excel, and strong English communication. You will collaborate with Sales, Supply Chain, Planning, Logistics, and Operations to deliver excellent service.