Customer Care Representative

Kysor Warren; Santiago de Querétaro; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

A manufacturing company in Querétaro is seeking a Talent Attraction and Management Sr Specialist. In this full-time role, you will manage customer orders, handle inquiries, and ensure satisfaction through effective communication and problem-solving. Candidates should possess strong customer service skills, experience with SAP, and the ability to multitask. This position offers an opportunity to work in a dynamic environment focused on excellence and customer needs.

Formación

• 2-3 years related experience in customer service (quoting, logistics, after sales etc).
• Ability to oversee multiple tasks, stay organized, and focus on details.
• Ability to oversee multiple tasks, stay organized, and focus on details.
• Advanced problem-solving skills may be required.
• SAP and Excel proficiency.
• English advanced.

Responsabilidades

• Enter customer orders into SAP with high accuracy.
• Process credit card payments and ensure correct documentation for orders.
• Create and manage customer accounts, including addresses.
• Process warranty claims and create return merchandise authorizations.
• Answer incoming calls to assist with customer requests.
• Conduct research to resolve customer inquiries.
• Manage pricing requests and product availability using SAP.
• Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.

Conocimientos

Excellent interpersonal and communication skills

Advanced problem-solving skills

Attention to detail

Teamwork

Results orientation

English advanced

Educación

High school diploma (Bachelor’s degree is preferred)

Bachelor's degree preferred

Herramientas

SAP

Excel

Descripción del empleo

Talent Attraction and Management Sr Specialist

As a key member of the team, you will play a vital role in handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction.

Attention to detail, teamwork, results orientation.

Qualifications

• High school diploma (Bachelor’s degree is preferred)
• 2‑3 years related experience in customer service (quoting, logistics, after sales etc)
• Excellent interpersonal and communication skills
• Ability to oversee multiple tasks, stay organized, and focus on details
• Advanced problem‑solving skills may be required
• SAP, Excel
• English advanced

Responsibilities

• Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
• Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
• Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.
• Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.
• Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
• Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
• Manage pricing requests and product availability using SAP and Smartsheet Applications.
• Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Manufacturing

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