Global Onsite Support Leader – Rest of World

Siemens Energy, Inc.; Santiago de Querétaro; On-site; MXN 3,385,000 - 4,702,000; Full time

Job summary

Siemens Energy is seeking a Head of Onsite Support Rest of World to lead the Onsite Support organization outside Europe. You will shape regional strategy, align with Digital Services, and drive reliable, secure onsite support for Grid Technologies locations worldwide.

You will balance strategic direction with day-to-day operations, establish governance, and foster collaboration across countries, cultures, and service partners while focusing on performance and continuous improvement.

Qualifications

• Leadership experience in IT operations or onsite support.
• Experience leading international, geographically distributed teams.
• Understanding of service management and incident handling.
• Knowledge of cybersecurity, risk management and business continuity.
• Willingness to travel internationally.
• Ability to translate strategy into practical operational improvements.

Responsibilities

• Lead and develop the OSS Rest of World organization with regional governance and strong people leadership.
• Ensure stable, reliable onsite support for Grid Technologies locations across regions.
• Establish clear service ownership, escalation paths and interfaces with stakeholders and partners.
• Drive operational excellence through standardized processes, KPIs, and continuous improvement.
• Foster collaboration across countries and cultures to enable digital transformation.

Skills

Leadership experience

Stakeholder management

Communication

Decision making

Conflict resolution

Willing to travel

Business English

Education

University degree in IT/CS/Engineering/Business Administration

Job description

Siemens Energy is seeking a Head of Onsite Support Rest of World to lead the Onsite Support organization outside Europe. You will shape regional strategy, align with Digital Services, and drive reliable, secure onsite support for Grid Technologies locations worldwide.

You will balance strategic direction with day-to-day operations, establish governance, and foster collaboration across countries, cultures, and service partners while focusing on performance and continuous improvement.