Senior On-Site PV Service Lead

Solis; Ciudad de México; Sur place; MXN 500 000 - 800 000; Plein temps

Résumé du poste

Solis in Ciudad de México seeks an experienced after-sales leader to recruit, train, and manage a local service network. You will develop KPIs, run training on inverter installation and safety, and provide on-site support for large PV plants.

You’ll coordinate grid connections and delivery, standardize SOPs, and drive data-driven improvements across R&D and quality teams. You will also manage key accounts, empower distributors, and oversee spare parts management to ensure reliable O&M and

Qualifications

• Lead training of after-sales engineers and service staff to align with product iterations.
• Define KPIs like FCR, MTTR and CSAT; drive monthly/quarterly reviews and incentives.
• Provide hands-on inverter installation, commissioning, maintenance and safety training.
• Deliver on-site technical support and root-cause analysis for failures.
• Handle technical inquiries from partners and customers with accurate solutions.
• Inspect large PV plants and advise on optimized O&M measures.
• Coordinate grid-connection strategies and liaison with authorities for commissioning.
• Standardize after-sales processes and manage spare parts across local warehouses.
• Build data-driven reports and feedback loops to R&D and quality teams.

Responsabilités

• On-site Technical Support & Troubleshooting: provide expert aid at sites.
• Critical Fault Resolution: address major failures and identify root causes.
• Technical Inquiry Handling: respond to questions from distributors and customers.
• On-site Inspection: visit PV plants to assess risks and report findings.
• Project Delivery & Grid-connection Support: coordinate commissioning with authorities.
• Delivery & Acceptance: ensure installation and handover with proper docs.
• After-sales Process & System Development: standardize SOPs for service and parts.
• Data-driven Improvement: create monthly/quarterly quality analyses for product improvements.
• Customer Relationship & Channel Management: manage key accounts and train distributors.
• Spare Parts Management: coordinate inventory and timely maintenance support.

Connaissances

On-site troubleshooting

Project coordination

Customer relationship management

Data analysis

Training and coaching

Outils

Inspection and testing tools

CRM software

Description du poste

Solis in Ciudad de México seeks an experienced after-sales leader to recruit, train, and manage a local service network. You will develop KPIs, run training on inverter installation and safety, and provide on-site support for large PV plants.

You’ll coordinate grid connections and delivery, standardize SOPs, and drive data-driven improvements across R&D and quality teams. You will also manage key accounts, empower distributors, and oversee spare parts management to ensure reliable O&M and