Global Onboarding Leader

Justworks; Ciudad de México; On-site; MXN 893,000 - 1,116,000; Full time

Job summary

Justworks is seeking a dynamic Manager of International Onboarding to lead global onboarding, compliance, and benefits across jurisdictions. You will shape the onboarding strategy, mentor a high-performing team, and partner with Sales, Legal, Product, and Operations to drive a superior customer experience.

Based in Mexico City, this role focuses on scalable processes, market-entry playbooks, and ensuring accurate, compliant international onboarding while supporting revenue growth.

Qualifications

• 8+ years of experience in onboarding, implementation, or global operations, with at least 2-3 years in the EOR space.
• 2+ years of direct people management experience, including remote/hybrid teams.
• Deep understanding of international labor laws, global payroll nuances, and statutory benefits.
• Proficient in using data and metrics to track team health, customer satisfaction, and throughput.
• Experience leading teams through ambiguity, organizational change, or rapid product evolution.
• Ability to travel to International Hubs (Mexico City, NYC, London) as needed.
• Multilingual fluency is a plus.

Responsibilities

• Oversee onboarding end-to-end globally, ensuring employment agreements, statutory compliance, and benefits across jurisdictions.
• Define and monitor KPIs and SLAs, identify bottlenecks, and implement process improvements or automation.
• Act as liaison between Onboarding and Sales, Legal, Product, and Operations leadership to influence roadmap.
• Lead operational playbooks for new market entries to support emerging regions.
• Serve as final point of resolution for complex accounts, navigating regulatory roadblocks.
• Partner with Go-To-Market teams to position customer service as a differentiator.
• Maintain high-touch service during hyper-growth with capacity planning.
• Translate company goals into actionable team objectives and growth plans.
• Mentor and develop talent, building a robust pipeline.

Skills

Onboarding

Implementation

Global operations

People management

International compliance

Data & metrics

Leadership

Travel readiness

Multilingual

Tools

JIRA

Zendesk

Salesforce

Notion

Job description

Justworks is seeking a dynamic Manager of International Onboarding to lead global onboarding, compliance, and benefits across jurisdictions. You will shape the onboarding strategy, mentor a high-performing team, and partner with Sales, Legal, Product, and Operations to drive a superior customer experience.

Based in Mexico City, this role focuses on scalable processes, market-entry playbooks, and ensuring accurate, compliant international onboarding while supporting revenue growth.