Manager, International Onboarding (EOR) (opens in a new tab)

Justworks, Inc.; Ciudad de México; Hybrid; MXN 893,000 - 1,116,000; Full time

Job summary

Justworks, Inc. is seeking a driven leader to head the International Onboarding team in Mexico City.

You will manage end-to-end onboarding across multiple jurisdictions, ensuring compliance, accurate employment agreements, and benefits setup while partnering with Sales, Legal, and Product to shape the roadmap. You will guide a high-growth team, implement process improvements, and own KPIs to optimize delivery and customer experience.

Qualifications

• 8+ years of onboarding, implementation, or global operations experience.
• 2+ years of direct people management experience (remote/hybrid teams).
• Deep understanding of international labor laws, global payroll nuances, and statutory benefits.

Responsibilities

• Direct a team of International Onboarding Specialists, mentoring and coaching.
• Oversee end-to-end global onboarding strategy across jurisdictions.
• Define KPIs and SLAs, drive improvements and automation.
• Collaborate with Onboarding, Sales, Legal, Product, and Operations leadership.
• Lead playbooks for new markets and regional expansion.
• Resolve complex customer accounts navigating regulatory challenges.
• Partner with GTM teams to differentiate via customer service.
• Monitor retention and address onboarding cancellations.
• Manage capacity to sustain high-touch service during hyper-growth.
• Translate company goals into actionable team objectives.
• Advise on compliance and risk mitigation for global scaling.
• Develop talent pipeline and advocate for customer voice at exec level.
• Drive supplemental services to grow international revenue.

Skills

Onboarding

Global operations

People management

EOR knowledge

Data-driven

Cross-functional collaboration

JIRA

Zendesk

Salesforce

Notion

Tools

JIRA

Zendesk

Salesforce

Notion

Job description

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

If this sounds like you, you’ll fit right in.

Who You Are

You are a visionary and high-energy leader with a proven track record leading teams and processes in the Employerof Record (EOR) landscape. You don’t just manage processes; you build and scale high-performing teams that turn global expansion into a competitive advantage for our customers. You are a strategic thinker who balances the "big picture" of organizational growth with the precision required for international compliance. A natural mentor and coach, you thrive on developing talent, optimizing cross-functional ecosystems, and serving as a key advocate for the customer experience at the leadership level.

Your Success Profile

What You Will Work on

• Direct a team of International Onboarding Specialists, providing mentorship, performance coaching, and technical escalation support to ensure best-in-class delivery.
• Oversee the end-to-end global onboarding strategy, ensuring that employment agreements, statutory compliance, and benefits are executed flawlessly across diverse jurisdictions.
• Define and monitor key performance indicators (KPIs) and SLAs, identifying bottlenecks and implementing process innovations or automation to drive team efficiency.
• Act as the primary liaison between Onboarding and Sales, Legal, Product, and Operations leadership to bridge experience gaps and influence the long-term product roadmap.
• Spearhead the operational playbooks for new market entries, ensuring the team is equipped with the knowledge and resources to support customers in emerging regions.
• Serve as the final point of resolution for complex, high-value customer accounts, navigating regulatory roadblocks with creative and compliant solutions.
• Partner with Go-To-Market teams to position our customer service and expertise as a key differentiator, helping to win new business and expand the Justworks brand.
• Lead the team in customer retention efforts to prevent onboarding cancellations, ensuring Justworks customers see the value of the product and Justworks can recognize revenue.
• Manage team capacity and resource allocation to maintain a high-touch service model during periods of rapid hyper-growth.
• The ability to translate company goals into actionable team objectives and inspire a shared vision of excellence.
• Expert-level critical thinking used to mitigate global compliance risks and make high-stakes decisions that protect both the customer and the organization.
• Commitment to fostering a growth mindset within the team, identifying individual strengths, and building a robust talent pipeline.
• The ability to advocate for the department’s needs and the customer’s voice to executive stakeholders and cross-functional partners.
• Coach, empower, and oversee the team to identify customer needs during the implementation phase, driving commercial outcomes through supplemental services (such as IT provisioning, background checks, and supplemental benefits) to grow international revenue and support EOR ARR goals.
• Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As the Manager of International Onboarding, your success is measured not just by what is achieved, but how you lead your team to get there. Your leadership is anchored in the following competencies:

• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - The ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.Curious - The innate desire to learn, grow and understand.

Qualifications

• 8+ years of experience in onboarding, implementation, or global operations, with at least 2-3 years specifically in the EOR industry.
• 2+ yearsof direct people management experience, with a proven track record of leading remote, hybrid or distributed teams.
• Deep understanding of international labor laws, global payroll nuances, and statutory benefit requirements.
• Proficient in using data and metrics to track team health, customer satisfaction, and operational throughput.
• Proven ability to lead teams through periods of ambiguity, organizational change, or rapid product evolution and growth.
• Exceptional ability to guide customers through the complexities of global scaling.
• Advanced proficiency in JIRA, Zendesk, Salesforce, and Notion is a plus.
• Experience in a high-growth SaaS environment is a plus.
• Ability to travel to International Hubs (Mexico City, NYC, London) as needed to align with regional teams and stakeholders.
• Multilingual fluency is a plus.

The base salary range for this position, based in Mexico City is MXN 80,000-100,000 per month

#LI-Hybrid #LI-MM3

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [e-mail] . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Just Be You (CDMX)

We’re committed to building a culture where everyone feels welcome, supported, and empowered to thrive. We believe that a wide range of perspectives, experiences, and identities strengthens our team and helps us create the kind of workplace—and world—we want to see.

We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future.

Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all.

At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers.

We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey—one that requires consistency, accountability, and shared commitment. We’re proud of the company we’re building together, one great Justworker at a time.

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