Global Logistics Customer Experience Lead

Maersk; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Service Agent in Mexico City to manage the end-to-end logistics lifecycle for a portfolio of customers. You will act as the primary contact, resolve issues, and coordinate with internal and external stakeholders to ensure timely delivery and customer satisfaction.

The role requires experience in logistics customer service, strong English (B2) communication, and proficiency in Excel and MS Office tools.

Formación

• Experience in logistics/transport customer service preferred.
• Business English communications for internal/external stakeholders.
• Proficient with MS Office and CRM tools; strong presentation skills.

Responsabilidades

• Deliver best-in-class customer service and build strong customer relationships.
• Be primary contact for assigned customers, with occasional call-center involvement.
• Act as focal point between origins and destinations.
• Own exception handling and drive root cause analysis to resolution.
• Respond to inquiries within SLA and coordinate with stakeholders.
• Prepare and present monthly/quarterly business reviews (MBR/QBR).
• Identify and execute upselling opportunities.

Conocimientos

B2 English

Excel

Communication

Outlook

MS Teams

OneDrive

Customer service

Educación

International Trade

Logistics

Business Administration

Herramientas

CRM systems

Descripción del empleo

Maersk is seeking a Customer Service Agent in Mexico City to manage the end-to-end logistics lifecycle for a portfolio of customers. You will act as the primary contact, resolve issues, and coordinate with internal and external stakeholders to ensure timely delivery and customer satisfaction.

The role requires experience in logistics customer service, strong English (B2) communication, and proficiency in Excel and MS Office tools.