Global IT Support Specialist – Hardware & Network Pro

Ultimatevpoint; Apodaca; Sur place; MXN 240 000 - 360 000; Plein temps

Résumé du poste

Ultimatevpoint seeks an on-site IT support specialist to deliver technical service for PCs, printers, and mobile devices. You will diagnose hardware, software, and connectivity issues for local and global users, documenting tickets in English and coordinating with remote teams.

A technical degree and 3+ years in corporate IT support are required. The role emphasizes independent work, strong customer focus, and experience with Windows, Microsoft 365, and AD, with ITIL-like ticket handling in a

Qualifications

• Requires 3+ years of technical support in corporate env (domestic & international).
• Experience supporting PCs, laptops, printers, peripherals.

Responsabilités

• Provide onsite technical support for PCs, laptops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, connectivity, and configuration incidents for local and global users.
• Attend, update, and document tickets in English.

Connaissances

English for tech comm

Independent work

Customer oriented

Service attitude

TCP/IP knowledge

Experience with international clients

IT support experience

Formation

Technical degree or IT studies

Outils

Windows

Microsoft 365

Active Directory

Ticket management tools

Description du poste

Ultimatevpoint seeks an on-site IT support specialist to deliver technical service for PCs, printers, and mobile devices. You will diagnose hardware, software, and connectivity issues for local and global users, documenting tickets in English and coordinating with remote teams.

A technical degree and 3+ years in corporate IT support are required. The role emphasizes independent work, strong customer focus, and experience with Windows, Microsoft 365, and AD, with ITIL-like ticket handling in a