IT Support Technician

Empresaconfidencial; Ciudad de México; On-site; MXN 180,000 - 260,000; Full time

Job summary

Empresaconfidencial is seeking a Service Delivery Technician to support its technology operations on site in Mexico City. The role focuses on minimizing downtime through rapid incident response and enabling users to work efficiently.

The position requires hands-on IT experience and strong customer service in a fast-paced environment. The candidate should have 3–5 years in IT, a related degree, fluent English, and relevant certifications.

Qualifications

• 3–5 years in an IS/IT environment with hardware, software, printers and peripheral equipment knowledge.
• Associate or bachelor’s degree in Computer Science or related field preferred.
• Fluent English required; additional languages are a plus.
• Certifications such as MCSE, MCTS, AppleCare Hardware, A+, or Cisco are preferred.
• Working knowledge of Windows Server platforms, Windows and macOS, LANs and WANs.
• Advanced knowledge of Microsoft products (Windows/Office), macOS, iOS and Citrix Client.

Responsibilities

• Provide technical support to users and systems, ensuring continuity of business operations.
• Diagnose and resolve issues affecting mobile devices, scanners, printers, and business-critical systems.
• Install, configure, and maintain hardware and software in accordance with company standards.
• Ensure rapid resolution of critical incidents affecting business operations.
• Support network connectivity, including Wi‑Fi, mobile devices and access points, to maintain operational efficiency.
• Maintain accurate inventory records and manage the lifecycle of IT assets.

Skills

IT support

Incident management

Hardware & OS

Networking basics

Customer service

Teamwork

Education

Bachelor's degree preferred

Job description

A leading global company in the consumer products industry is looking for a Service Delivery Technician to support its technology operations. The organization operates in a fast-paced, collaborative environment and serves well-known lifestyle and consumer brands across international markets.

This opportunity is ideal for a hands-on IT professional who enjoys solving operational challenges, supporting end users, and keeping critical technologies running smoothly.

The IT Support Technician is responsible for delivering on-site IT support, ensuring operational continuity of critical systems and technologies. The role focuses on minimizing downtime through rapid incident response, supporting business-critical processes, and enabling users to work efficiently. This is a 100% on-site position.

Requirements

• Years of Related Professional Experience: 3–5 years in an IS/IT environment, with in-depth technical knowledge of workstation hardware and software, printers, networks, and peripheral equipment such as scanners, tape drives, RF devices, and terminals.
• Associate or bachelor’s degree in Computer Science or a related technology field preferred.
• Language skills: Fluent English required; knowledge of additional languages is an asset.
• Technical certifications such as MCSE, MCTS, AppleCare Hardware, A+, or Cisco are preferred.
• Working knowledge of Microsoft Windows Server platforms, Windows and macOS, local area networks, and enterprise wide area networks.
• Advanced knowledge of Microsoft products (Windows and Office), macOS, iOS, and Citrix Client.
• Willingness to work flexible shifts, including nights, weekends, and holidays.
• Availability to participate in a 24/7 on-call rotation, including weekends and holidays.

Skills

• Strong technical troubleshooting skills for hardware, software, mobile devices, scanners, and business-critical systems.
• Knowledge of operational technology environments and the ability to support business-critical systems.
• Proven ability to manage incidents, prioritize tasks based on business impact, and maintain control of IT assets.
• Strong customer service, communication, and teamwork skills, with the ability to support non-technical users in a fast-paced operational environment.
• Analytical problem-solving skills, with the ability to work under pressure, adapt to shifting priorities, and support extended operational schedules.

Key Responsibilities

• Provide technical support to users and systems, ensuring continuity of business operations.
• Diagnose and resolve issues affecting mobile devices, scanners, printers, and business-critical systems.
• Install, configure, and maintain hardware and software in accordance with company standards.
• Ensure the rapid resolution of critical incidents affecting business operations.
• Support network connectivity, including Wi‑Fi, mobile devices, and access points, to maintain operational efficiency.
• Maintain accurate inventory records and manage the lifecycle of IT assets.