Desktop Support Technician II - ITSM, Asset Mgmt & AV Lead

Milestone Technologies, Inc.; Ciudad de México; On-site; MXN 240,000 - 420,000; Full time

Job summary

Milestone Technologies, Inc. in Mexico City is seeking an IT Technician to support end-user devices, printers, and AV systems. You will deploy laptops, configure mobile devices, and ensure asset management aligns with ITSM processes in a fast-paced environment.

The role emphasizes hands-on hardware maintenance, strong troubleshooting, and mentoring junior technicians. Fluent Spanish is preferred; English is a plus. This on-site position offers growth within a global IT services firm.

Qualifications

• 3+ years in IT support or technician roles.
• Experience deploying laptops, printers, and related software.
• Familiarity with ITSM tools and asset management.
• Strong troubleshooting and hardware maintenance skills.
• Willing to perform physical IT tasks safely.
• Fluent in Spanish; English helpful.

Responsibilities

• Deploy and configure laptops and mobile devices.
• Maintain printers and conference room AV systems.
• Provide ITSM updates and manage tickets.
• Mentor junior technicians and lead daily IT support.
• Coordinate asset management and shipments.

Skills

Laptop deployment

Printer management

ITSM tools

Troubleshooting

Mentoring

Communication skills

Spanish language

English language

Tools

ServiceNow

ITSM software

Job description

Milestone Technologies, Inc. in Mexico City is seeking an IT Technician to support end-user devices, printers, and AV systems. You will deploy laptops, configure mobile devices, and ensure asset management aligns with ITSM processes in a fast-paced environment.

The role emphasizes hands-on hardware maintenance, strong troubleshooting, and mentoring junior technicians. Fluent Spanish is preferred; English is a plus. This on-site position offers growth within a global IT services firm.