Global Delivery Experience Lead

TE Connectivity Ltd.; Hermosillo; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

TE Connectivity is seeking a Senior Customer Delivery Experience Advocate in Hermosillo, Sonora to ensure strategic customers receive exceptional service across the end-to-end supply chain.

You will bridge planning, customer service, and commercial teams, drive delivery visibility, and lead continuous improvements with a focus on customer segmentation and CVP-aligned service levels. The role requires strong leadership and global collaboration across time zones.

Formación

• Bachelor’s degree in relevant field (MBA preferred).
• Minimum 10 years in multinational/high-growth industry.
• At least 4 years in people management.
• Experience liaising between sales, customer care, and supply chain.

Responsabilidades

• Act as the primary advocate for delivery experience for strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Conocimientos

Cross-functional collaboration

Analytical thinking

Communication skills

People leadership

Educación

Bachelor’s degree in Business Administration / Supply Chain / Logistics / Industrial Engineering

MBA preferred

Herramientas

SAP

IBP

Analytics tools

Descripción del empleo

TE Connectivity is seeking a Senior Customer Delivery Experience Advocate in Hermosillo, Sonora to ensure strategic customers receive exceptional service across the end-to-end supply chain.

You will bridge planning, customer service, and commercial teams, drive delivery visibility, and lead continuous improvements with a focus on customer segmentation and CVP-aligned service levels. The role requires strong leadership and global collaboration across time zones.