Head of Customer Delivery Experience

TE Connectivity Corporation

Hermosillo

On-site

MXN 1,800,000 - 2,400,000

Full time

14 days+

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Job summary

TE Connectivity Corporation in Hermosillo, Sonora, seeks a Manager, Customer Delivery Experience to lead the CDX organization, translating customer requirements into actionable supply chain strategies and guiding senior delivery escalations.

You will build a scalable, customer-centric operating model through governance, analytics, digital enablement and continuous improvement, partnering with Sales, Customer Care and planning to ensure on-time delivery.

Qualifications

Bachelor's degree in Supply Chain, Business, Logistics, Industrial Engineering, Operations, or related field; advanced degree preferred.
Extensive experience in global matrix manufacturing with cross-functional leadership.
Significant supply chain or logistics experience in multinational environments.
Proven people leadership with geographically distributed teams.
Strong end-to-end supply chain knowledge and data-driven decision making.
Proficiency with SAP and analytics tools; English fluency.

Responsibilities

Define and execute CDX strategy aligned with business priorities.
Lead CDX professionals across regions and establish governance.
Drive delivery performance and risk management with cross-functional teams.
Develop scalable, customer-centric operating model through analytics and digital enablement.
Provide executive visibility on delivery impact, trade-offs, and recovery plans.