Strategic Delivery Experience Lead

TE Connectivity Corporation; Hermosillo; Híbrido; MXN 900.000 - 1.800.000; Jornada completa

Descripción de la vacante

TE Connectivity Hermosillo, Sonora is seeking a Supply Chain Customer Care Specialist to ensure delivery excellence for strategic customers across the end-to-end supply chain. You will bridge planning, customer service, and commercial teams to drive visibility, responsiveness, and continuous improvement in delivery performance.

The role emphasizes customer segmentation logic, value-based prioritization, and collaboration with factories and distribution centers to resolve issues and implement

Formación

• Bachelor’s degree in business administration, supply chain management, logistics, industrial engineering or related field.
• MBA or master’s degree is preferred.
• Minimum of 10 years’ experience in a multinational, high-growth industry.

Responsabilidades

• Act as the primary advocate for delivery experience for assigned strategic customers.
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process and ensure timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Conocimientos

Analytical skills

Communication skills

Cross-functional collaboration

Time-zone coordination

Educación

Bachelor's degree in Business Administration/SCM/Logistics/Industrial Engineering

MBA or master’s degree preferred

Herramientas

SAP

IBP

Descripción del empleo

TE Connectivity Hermosillo, Sonora is seeking a Supply Chain Customer Care Specialist to ensure delivery excellence for strategic customers across the end-to-end supply chain. You will bridge planning, customer service, and commercial teams to drive visibility, responsiveness, and continuous improvement in delivery performance.

The role emphasizes customer segmentation logic, value-based prioritization, and collaboration with factories and distribution centers to resolve issues and implement